We recently had a kitchen installed. The company supplied and installed the appliances but did not do any of the site prep.
We installed a quite powerful Miele integrated extractor - we had explained that our previous one caused the smoke detector to set off any time we cooked and so much smell and fog that we barely used the hob. They recommended the more expensive model which they planned would go in exactly the same position to our previous extractor.
Our new extractor also doesn’t work well at all. It turns out the diameter of the duct is 50% smaller than recommended for our extractor. We didn’t change it as we couldn’t see it and no one told us to!
Whose fault is this? We are not experts in this field and we didn’t install the previous kitchen so had no reason to believe they did anything wrong however the kitchen company, builder and the kitchen company’s fitter were all aware of our previous problems.
It’s impossible for us to access this now without removing part of our kitchen, and obviously causing a great mess and postentially damaging the kitchen.