Hi, someones made me a kitchen and it's fine. He got the dimensions wrong at first but we compromised (deeper counter, units pulled forward) and it worked. It looks fine.
I 've paid all of the money apart from a small amount held back for snagging. The architects had already checked once and found two mistakes - which the kitchen guy fixed quickly - but I went round again to check those and found about seven problems. Four of them I can live with but one includes the silicon coming away between the counter slabs (so water will drip into cupboard below) and with a gap between granite slabs on the rear wall (so again water could get through to the plasterboard). also he'd come in to cut out some plugs for the last dessnagging and in so doing has chipped the woodwork. the other problems are things like stuff not lining up properly - general misalignment which I'm not sure at this stage I can do much about.
I told the kitchen guy I'd detail the snagging tonight and he could get back to me (and obviously not pay him until it's fixed) but he called me up and shouted at me down the phone and said I was planning not to pay him at all (I think he genuinely believes this based on no evidence!) and that I should pay him now and he'd fix it later. He intimated that he'd sue me (he obviously won't as he has no grounds!). He also said that the counter work was the stonemasons and they'd already been paid in full (He was managing them, not me, I paid him to do it).
I'm right to hold out aren't I. I definitely don't want a fight. I just want the snags fixed before completing the job. I want the job completed and I'd happily not have him around.