Is it a complete no no?
They are demanding money off based on a survey report they won’t share and refuse to even copy and paste sections for us to see.
I have the surveyors number as he left a business card - so I call him and will he give me any info!? He told me verbally that the thing they want us to give money off for was fine so I just want him to confirm that was in the report and our buyers are basically lying!