A couple of months ago we had a quote for a new front door from Safestyle. He was your typical sales person and talked the talk. At nearly 50 I wasn't fooled at all, I've experienced a few hard sale idiots and I think he knew that.
He gave us a few prices, one for cash, one discounted and one for if we had it on finance - none of them were appealing to us (the lowest was £1400) so we said we would think about it and he left.
This afternoon I had a phone call from Safestyle, asking for feedback and they wanted to know why we hadn't had the door fitted. I told them the price was too high and if they could do it for £1200 I'd be seriously interested. The bloke said yes that could be possible and he would even give us buy now and pay next September. I explained what door it was and how we have an extra panel (a flag) at the side. No problem, he said.
So the original sale guy arrives at 6pm claiming to know nothing about the conversation I had (& subsequent 2 other conversations confirming the price & apt) with the guy at head office. He puts all the door details in and rings his boss to sign it off. He then has a shouting match with his boss who tells him he can't do that door for that price. The best he can do is £1320. I was a bit shocked at how they were talking to each other.
So I stand up and say, no, I've been told £1200 and that's all I'm willing to pay. He apologised and said the telesales guys don't always know what they're doing.
Then he left. Part of me thinks it's only another £120 more but the other part thinks, no, I was told £1200. Was this all an act?