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What would you want if you were renting a house?

38 replies

ThePencil · 12/05/2018 15:32

DH has a house which he used to live in. He bought at the peak of the housing market, and is now in negative equity to the tune of about £100,000 (which is about half what he paid for it). He now lives with me.

We'd like to sell his house, but we can't, because of the negative equity, so we're planning to rent it out (his sister has been living there since he moved out but is now moving).

We're in the process of sorting out the legal stuff, like letting the mortgage company know, getting the relevant safety certificates done etc. We approached an estate agent for advice about a contract, and they basically gave us a standard one. It has things like "no pets" etc. We both felt it was a bit "restrictive" - I know both sides need to be covered legally, but if I was renting a house I'd like to have the option of having a pet, redecorating a room etc.

Anyway, it got me thinking- what are the things that would be good to have if you're renting, that make it a bit better (apart from, like, no rent!). We're not really looking to make a fortune on the house, just to get ourselves to the point where we can sell it, and we want to be decent landlords. Obviously we'll fulfill all the legal requirements.

OP posts:
Aprilmightbemynewname · 12/05/2018 15:38

I have rented for 15 years, a few places. I pay £100 for each of my ddogs.
I am happiest when I can contact my ll direct and they fix repairs pronto, though at this address 3 years and only needed a new hob +shower . I can choose my own energy suppliers, and decorate to my taste with no restrictions - though I can see logic in applying a neutral colors only clause!
And please please be honest asap with a teneant should you wish to sell up.

Wildlingofthewest · 12/05/2018 15:45

To be able to make the property feel like home - so allowing rooms to be painted, pictures to be hung etc - obviously on the agreement that it will all be put back to the original state on exit

To be able to have good communication with landlord - and for landlord to promptly help with any faults/breakages etc

Reasonable rent

ThePencil · 12/05/2018 15:50

Yeah, I think we'll deal directly with the tenants - a friend went via an agent and said they didn't really do anything. I have a friend who's a handyman, and he's happy to do any repairs that crop up (obviously not gas etc).

We should have

OP posts:
ThePencil · 12/05/2018 15:51

We should be able to give a good amount of notice before selling- unless our circumstances dramatically change, we'll be able to work with the tenant to make sure they can find somewhere else first.

OP posts:
coffeecuppa · 12/05/2018 15:57

I think allowing pets is an important thing. Back when I was renting, we had to stretch our budget to a 3-bed house for £1,100 per month (it was just then-DP and me!) because of our two cats. We were looking for 3 months in the new location and there was nothing else that allowed pets.

namechangedtoday15 · 12/05/2018 16:14

If you're going to manage yourselves, make sure you give a 24/7 contact to your tenant (a couple of alternatives if you're away etc or in the types of jobs where you can't always answer the phone). We moved into a rental property in the week between Christmas & New Year - only had the agents contact details, it was the coldest Christmas for about 30 years and the heating & hot water stopped working 12 hours after we moved in (with 3yr old twins). We had to wait 4 days for someone to answer the phone!!

Otherwise, you obviously need to do everything legally but remember it's someone's home. So whilst you legally can carry out inspections / enter on notice in some circumstances, always be courteous about it. Ask when it might be convenient (rather than say Tuesday 10am). If you sell and have viewings, organise them all for one morning and ask if tenants want to be there. Obviously it's your house but its their home / their belongings.

expatinscotland · 12/05/2018 16:21

I'd like a long tenancy but a lot of people don't care.

TyrionsNextWife · 12/05/2018 16:25

Agree with allowing pets, so many places have a blanket ban that it’ll set you apart from most other private rents. Also, if insurance allows it, consider people receiving housing benefits particularly if you’re house is accessible (ie a bungalow or has a walk in shower)

ThePencil · 12/05/2018 16:47

Yeah, I don't think there's any insurance issue with people on benefits, so quite happy to rent to them. We'd like it to be long-term-ish - if we get to the point that we could sell but everyone's happy, we may well just keep the house and let the tenants continue to rent.

I guess I've always been wary of the buy-to-let idea, so feel slightly guilty that we're potentially profiting from someone else having to rent. That's why we're keen to make sure it's working for the tenant as well.

OP posts:
CakeOfThePan · 12/05/2018 17:10

Being able to decorate, if you paint leave any left over paint so the tenant can touch up if they wish.
Pets
Pictures
Long tenancy and being upfront about moves.
Being left alone! I know inspections are necessary but it’s weird, unsettling and a reminder it’s not really your home.

DayAtTheRaces · 12/05/2018 17:27

You really, really need to know how to operate within the law as a landlord...for example having a gas safety certificate issued annually, carbon monoxide detector etc.

In addition to placing the deposit into one of the government schemes, you must also provide the ‘How To Rent’ booklet to the tenant (or risk having to reimburse them up to 3 times their deposit.)

I strongly suggest that for any tenancy, just have the initial term for 6 months; you can see if it works for you both (and to see if the tenant pays in full, on time - NO excuses - you are effectively running a business and not their friend or they may walk all over you. If you are satisfied that they are keeping to the terms of the tenancy (and keep the house and gardens neat and tidy, not a nuisance to the neighbours etc.) then you can let the tenancy roll over after 6 months; this means that you still must give the tenant 2 month’s notice but they only need to give one month.

You need to have an EPC rating to show the tenant.

Strongly suggest you read the Landlord’s ‘Residental Lettings Qustions’ forum on www.landlordzone.co.uk to read the ‘stickies’ at the top and see the problems which some LLs encounter (and could have avoided).

Strongly suggest you join a LL Association eg. The NLA/RLA (you get free advice) and they have things like free distance learning modules (on how to be a landlord). If you need to evict a tenant you must be absolutely correct in the manner in which notice is served (a text message certainly will not do!) and you have to decide between a Section 21 or if eviction for non-payment of rent, a Section 8. Some LL’s issue both simultaneously. One minor mistake and the Courts will throw out your request and you start again from scratch....this could take many weeks/months.

Your spouse will need to complete “Income from Property” form on an annual tax return. Also Capital Gains Tax will be payable when the property is sold (as not the owner’s main residence) and the date begins from the date the property is rented out.

Your spouse really should have approx 5k in accessible funds for things like boiler breakdown, voids and eviction costs. Expect to have at least one month’s void between tenants.

Best to take out dedicated Landlord’s Insurance - you can take it out for buildings only if you are not furnishing the property. You can even insure for tenants not paying rent, but AFAIK this is usually limited to tenancies being managed by a letting agency and that the tenants income and references have been fully checked out. You can even take out LLs insurance for example, if the building becomes uninhabitable eg. Due to a flood or tree falling on the house and you have to pay for the tenants to stay in other accommodation until repairs are done.

What about ‘white goods’? Is there a washing machine and tumble dryer? Dishwasher? Are you prepared to pay for repairs or replacement if broken? This can be expensive, especially on call out fees. Few landlords provide these items these days because of this (as most appliances aren’t built to last). LL’s tend to pay for repairs on built in appliances eg. Oven and now prefer the tenant to provide their own washing machine, fridge/freezer etc. I do know that some LLs ‘gift’ appliances to their tenant on a take it or leave it basis, ie they will not pay for repairs or replacement and the tenant is free to take the items when they move out.

Do you have a contract for boiler servicing or repair? Note that you will need to arrange for an annual service.

Most LLs allowing pets do take an increased deposit in case of damage caused by the pet/s. Also best to get it written up that carpets will be professionally steam cleaned at the end of the tenancy (and fumigated at tenants cost if necessary). Best to meet the animal if it’s a dog.....see if it is placid or a boisterous/yappy dog which will drive the neighbours insane. Will the dog be left for hours on its own? (There could be barking due to separation anxiety/boredom) or destructive behaviour.

Good Luck!

EssentialHummus · 12/05/2018 17:39

I'd get rent guarantee insurance or a tenant with a home-owning guarantor. To qualify for RGI, the insurance provider will run checks on the prospective tenant to look for CCJs etc. It it far, far easier to say no to a prospective tenant than to find out later that they're a heavy drinker/drug user/in a financial mess and have to go through the three month (best case) to year plus (worst case) process of evicting them, while they fail to pay you rent and you remain liable for the mortgage.

Sorry to be negative. But I started out as a landlord in a fairly naive/idealistic mindset of "I'll do everything right and it'll all be ok", and unfortunately that's not good enough.

JamesJames · 12/05/2018 17:43

This isn't really relevant to your question, but where in the country are houses still 50% below their pre-crash peak?

Personwithhorse · 12/05/2018 17:58

You will have to get agreement from mortgage company. They may set conditions - no HB etc

Don’t be too naive or you might end up with a cannabis factory

Jonbb · 12/05/2018 18:03

I would advise you use an estate agent to tenant find, do the deposit stuff and check in and check out. I pay around 60 per cent of the first months rent for that service and it is well worth it.

Appraise yourself thoroughly of your legal obligations. By law you must provide a gas safety certificate - current case states this must be provided at the same time or before the tenancy is granted otherwise you cannot use a s21 notice. By law you must provide an EPC and the LATEST version of the 'Right to Rent' booklet. If there is an open fire or log burner you must provide a carbon monoxide alarm, but we do this anyway even though we don't have open fires in any property. If the electrical fittings etc have not been checked in the last 5 years, have an electrician do a safety check and get this in writing. (It covers you in case there are any problems later).

Always introduce yourself to the tenant within 2 or 3 days of them moving in to explain central heating and boilers etc. I always leave numbers for them to contact in an emergency, otherwise i ask only to be contacted m-f, 9-5.

You should provide booklets for all the appliances in the property, or web links to them.

I would always advise not to accept housing benefit claimants. This is entirely due to the onerous regulations within the benefits laws and not to do with the tenants. If your tenant is paid housing benefit but not entitled to the benefit, the local authority can claim it back from you, the landlord. This is not to my liking and due to my previous profession, I know how often hb goes wrong.

You need to go through s21 notices, grounds 8, 9, 10 etc of the Housing Act so you know how to serve notice and take possession proceedings.

You also need to do a first monthly check of the property after the first 28 days of the tenancy to check the tenant does not have any ongoing issues or snagging to be done. No matter how well you prepare the property, issues do sometimes arise. After that I check the property every 6 months. Tenants can be really bad at telling you of any maintenance issues there are and doing a thorough check helps and I have picked up quite a few minor niggles they have experienced but having bothered telling me as they say 'they were little things'. I want a happy tenant so want to know about any issues. During that check you should make sure the smoke alarms are working properly and the carbon monoxide alarm.

Do your sums. Don't forget you can only claim interest only for tax. Read the Gov tax pages regarding buy to let and tax. After 20 or 40 per cent tax is taken off the income, and all expenses paid, including maintenance, you may find you are in a deficit! Don't forget the capital gains tax starts from renting it out (if any gain) but you do have 18 months relief back from when you sell. So if you only rented for 18 months you wouldn't have any cgt to pay assuming there was any increase. On your figures that is unlikely.

Good luck . . .

ThePencil · 12/05/2018 19:21

Thanks for the advice. We're fairly clued up on the legal stuff, and I'm meeting up with a friend of my dad soon - he's very knowledgeable about renting etc. so will make sure we're doing everything right.

Mortgage company haven't said there are any issues with HB tenants, but I'll double-check.

We have a friend who's a handyman and is happy to be the on-call guy for maintenance issues - he also has a couple of friends who can fill-in if he's unavailable. Need to find someone who can do gas boiler work, and an electrician, but hopefully our friend will know someone!

We actually have a couple of leads of people who might be interested in renting, so that would be good - they wouldn't be total strangers. That's a good idea about an initial 6-month period, and also about meeting any dogs who might live there.

We're reasonably confident (as much as we can be) that the legalities and finances are all in hand, and as I say, we've got my dad's friend who'll run us through it all. It's more the other end - what will make a tenant want to stay?

I rented as a student, but it was only ever short term and we didn't care if the place was a mess... I've no experience of proper grown up renting!

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specialsubject · 12/05/2018 20:44

decorate it properly yourself and allow pictures etc, but if tenants want to paint insist they use professionals. Sorting an amateur job is difficult.

get insured for buildings, contents, home emergency, malicious damage, legal expenses, rent guarantee.

do not rent to friends. you must get evidence of service of many documents at tenancy start.

pets chew, excrete, claw. take a full professional inventory.

and if that negative equity is real - you need to be a landlord for decades!

scaryteacher · 12/05/2018 20:50

Yeah, I don't think there's any insurance issue with people on benefits You might find that there is, and I'd want it in triplicate from the mortgage lender that you can let to HB tenants. What they say as opposed to what they put in writing can and does vary!

Jonbb · 12/05/2018 20:59

I would strongly advise not to rely on friends et al to advise you regarding your compliance with statutory law and obligations. Do your own research. They may not be up to date etc . . .

LikeARedBalloon · 12/05/2018 21:04

Being able to decorate or hang a picture would be good, allow pets but I have always been happy to pay a bigger deposit for this, fast contact method with a quick response time for problems or emergencies, annual inspections rather than quarterly, not putting the rent up automatically each year (doesn't encourage long term, good quality tenants!), and understand that general wear and tear is expected on any property after 3 or 3 years....you won't get a show home condition property back!!

ellaV · 12/05/2018 21:11

Can only go on the experience of my best friend on this one I think...

  1. you've got the maintenance covered. Great.
  2. she was in last flat for over 8 years, and landlady barely popped in, but when she did and noticed the carpets were worn after a few years (just general wear and tear from a mother and son)... she replaced the whole lot without being asked to! I thought that was a nice touch.
  3. replaced washing machine at the same time as carpets for no obvious reason!

Little things like that I guess.. not expecting to walk in year after year and expecting it to be prestine as when they moved in? Ie.. if you get mouldy bits in your bathroom at home and fix it, think about whether tenant needs it too?

Good luck!

JustGettingStarted · 12/05/2018 21:17

Full use of all storage space. If you remove every bit of stuff ordinarily left in lofts and sheds, you'll be a better landlord than most.

If you absolutely must store things in the property, they should be:

A) in a closed-off, discrete space. Like a locked cupboard.

B) Clearly declared from the outset - from the first viewing and on the rental agreement.

specialsubject · 12/05/2018 21:50

oh yes - if at all possible have backups for everything. my rental has a bpiler and an electric shower, so there are two independent sources of hot water given no fix is instant. heating is easier as everyone can keep a couple of electric heaters, but you must have that emergency cover to get fixes moving asap. if you are on holiday, in hospital,at a funeral - not the tenants problem.

ColdFeetAndHotCakes · 12/05/2018 22:15

As a tenant I want a landlord who is easily contactable and takes any repair work seriously. I have lived in too many bodge job houses where landlords either thought they could do everything themselves and obviously couldn't (ie, doors that aren't hung properly and won't shut, bath not sealed properly causing leaks, lights and appliances not installed correctly causing them to never work, trip switches and potentially cause fires), or landlords simply didn't care about making necessary repairs (ie, replacing a 25+ year old boiler that couldn't heat the radiators and barley produced hot water, we were freezing for 6 months!!).

Apart from that just make your property useful to live in. Plenty of kitchen cupboard space. If you're providing white goods no built in appliances (half size dishwashers and fridge/feeders where the doors don't shut properly), and make sure the fridge freezer is full size. IMO a tumble dryer is overkill, dishwasher is more useful if it's a toss up. Washing machine and good size fridge freezer are necessary.

Please if you offer furnished don't cram as much as humanely possible into the space, less is more. And if possible don't leave dingy old saggy mattresses on the beds. Get new ones and good quality plastic covers for them, on proper frames - it is much more hygienic and helps deter bedbugs.

I have had to move recently and the biggest thing that put me off is viewing dirty houses, especially when the current tenant is still there. I went for somewhere where the landlord had just painted and replaced the carpets, the kitchen had enough cupboards to make my sideboard redundant, the furniture was sparse so we could fit our stuff in, everything was spotless, and the landlord managed the property himself.

Oh, and please make the property secure- alarm system, proper locks on front and back doors and any gates. My last rental I had to get all the locks changed as they either didn't work and lock the door, or the barrel had been changed by the landlord (incorrectly) and didn't fit properly making it very easy to break into.

marjorie25 · 13/05/2018 02:27

Try Simply Business for tenants insurance.
Just used them and they were very good.
Bear in mind that your insurance will be higher if you rent to tenants who receive benefits.
Make sure your insurance include receiving rent if the tenant is not paying, legal fees, liability etc (can't remember all that mine covers).
You can pay the insurance over a period say 10 months by direct debit.
Be very truthful with them. Everything can be done over the phone and through email.
Make sure your policy can be converted to unoccupied if for some reason the tenant leaves.

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