The Shaker Kitchen Company or DIY kitchens?

[Stuckinstressville]

Does anyone have any experience working on designing and using this company?

I am stuck between these and DIY kitchens....

Please do not use this company I have had what has to be said is the worst experience with a company ever. The initial designs were all wrong causing delays and the units when they arrived were also the wrong sizes. No one returning my calls or emails everyone blame each other at head office. Speaking to the people fitting the kitchen and the worktops they do not actually work for shaker kitchens they are sub contracted and all said the amount of complaints they have to deal with about how badly this company deal with there customers. I would advice anyone not too be fooled by the lovely pictures and the experience has been anything but lovely. Funny how this company deleted all negative comments from Instagram.. says it all really. AVOID AVOID AVOID.

Anything but the Shaker Kitchen Company. They are terrible and have ruined the last few months of my life and STILL the end is not in sight. They should not be allowed to trade they are so bad.

I also echo what @SW6mama says.

we are looking at a new kitchen after christmas and have looked at all the companies benchmark didnt even get back to us, didnt like ikeas , b & q the one i liked they have discontinued, wickes great for measuring but too high a price, we are going with DIY kitchens we live fairly near thier showroom and got to admit looking round was very impressed with the quality of the units, im not going for shaker but their shaker kitchens were lovely, and £2000 cheaper than wickes,

I suggest if people feel strongly about it and want to warn others that they leave reviews on Trustpilot and probably Google reviews (as it is where most people will check first before deciding). Probably worth adding to the Shaker Workshop and not the Shaker Kitchen Company, as this is who people will be buying from now. The same terrible service has just continued under a different moniker. It's appalling.

Just be careful with the fb groups, there are a few and in the one I was invited to, a member of the SKC team had actually gone undercover as a dissatisfied customer in order to get in and see what was being discussed...! 😱

My advice having spent a year fighting shaker kitchen/shaker workshop and finally won, is to read up on this simple and free solution if you have paid by credit card:

www.moneysavingexpert.com/shopping/section75-protect-your-purchases/

Or read up on this solution if you paid in cash and want to claim under £10k. The new online route is very cheap quick and easy, and you don’t need to hire a solicitor either.

www.moneysavingexpert.com/reclaim/small-claims-court/

www.gov.uk/make-court-claim-for-money

Also PLEASE make sure you have made the complaint to Trading Standards as they are now piling up....

Bon chance xx

Their website is down, it has been for days and they haven't posted on Facebook for months. What's happening? Does anyone know?

Ok useful to know. We are waiting on delivery in January - so far service has been ok in the new regime - but we have paid in full although thankfully entirely on credit cards

Thanks for the heads up! So, The Shaker Workshop is off too, I'll stay well clear after reading everything on the net.

@Stalbansdad72 my problems relate to 2018 so the issue isn’t that you were unlucky due to the timing of the sale. I wouldn’t want to encourage anyone else that their experience is likely to be any better. It’s still the same team, just a different registered business which they have possibly set up to escape the mountain of bad reviews that must be affecting sales badly

@Stalbansdad72 thanks for this so helpful.
We are doing a mass refurb job on the house so aren't actually living there but have builders on site most days. I also have a skilled carpenter on site to help if it doesn't fit.
Equally I ordered all appliances but one myself and all the taps.
These threads have been really helpful because I know who to chase and also have lowered by expectations about the experience

Oh gosh I never followed up! Have had a diy kitchen for over a year and adore adore adore it!