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Urgent advice re boiler leak please

27 replies

Bookaboo · 03/02/2018 17:53

Water was dripping from the underside of the boiler, so we got a plumber to take a look.

He said the heat exchanger was cracked and that it would be a big and costly job to replace. The part is not available off the shelf and would need to be ordered and will take a few days to arrive. Quoted at least £500 to repair and replace.

Worst thing is, because the water is leaking near the circuit board, he said we can't use the boiler. I asked if there was something that could be done temporarily, to stem the leak until it can be fixed, but apparently not!
So now the weather is freezing again, and we have no hot water or central heating.

We are considering getting a new boiler, but hate being forced into a rush decision. The heating guy said he could fit it one evening, but the main thing that concerns me is that he is not gas safe registered. He told us that a new boiler will come with a warranty, but surely there are certain conditions around how the installation needs to be done for the warranty to be valid?

Current boiler is around 6 years old, a Worcester Bosch. It still actually works and is not losing pressure, just has this leak which is worse when switched off. would you still use it while deciding what to do?

Would like a second opinion but can't get someone else out until Monday!

OP posts:
Bookaboo · 06/02/2018 07:51

Thanks for your comments everyone.

The guy came out from WB yesterday and was fantastic. It turns out there wasn't even anything wrong with the HE and the plumber was being ridiculous in turning off the whole system for safety.

He also said that if it was so dangerous, he should have done it properly and also isolated the gas and water supply.

The boiler just need a couple of rubber parts replacing to get it going again!

Best second opinion ever sought. I don't know if the first guy genuinely thought there was a fault with the part or if he was just having us on.

I Love heating and hot water!! Massively underrated Grin

OP posts:
johnd2 · 06/02/2018 09:18

Glad to hear it!
Some engineers prefer to replace a whole boiler rather than fault find, so they just declare some expensive part has gone. Main heat exchanger is the most expensive part so it's a good excuse.
Enjoy your heating throughout the cold snap.

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