Landlord responsibilities - noisy neighbour

[CrazyDuchess]

Help please - I am an a HA property and live below a nightmare neighbour.

I just need to understand what are the HA/landlord responsibilities here?

I have told them she has laminate/hardwood flooring which is making the noise worse (laminate/hardwood is forbidden above the group's floor)

They have visited the property but she won't open the door on numerous occasions- and have said they can't access the property without a court warrant - is that true? Even if they supply appropriate notice can they really not access the property?

Any help would be much appreciated!

Gentle bump as a little desperate here

I don't think they can access the property unless she lets them in. Particularly as noisy floors won't be serious enough. I think a court order is needed, which is generally only sought in cases of eviction/crime. The flat is her home, and landlords (social or private) can't just walk into someone else's home without permission.

However, if she is in breach of the tenancy agreement (no hard floors etc) surely they must have a 'next steps' policy? Could you find out what they are going to do next to escalate the problem? Do they offer free mediation? Make sure you make as much fuss as possible with HA, writing to everyone and even local council and possibly environmental health. (my experiences of dealing with noisy neighbours when I used to live in social housing years ago)

I understand your pain though, I moved due to noisy neighbours. I know it's not that easy in social housing to move. Perhaps you could look into a mutual exchange?

Thank you... I guess I privately rented before an if my landlord needed access or wanted to do an inspection they were within their rights to do so- I don't understand my the rules don't apply to HA?

Yes they've given her her first warning... but this has been going on since may, not sure my mental health can cope with 3-6 more months of this.

Have registered for mutual exchange - which is a real shame as i love my flat.

Oh its not just noisy floors - it's music at all hours and constant rowing with her other half - it's painful

Sorry, sounds awful. Unfortunately, these things take time to sort. And every HA has different policies on how to deal with noise complaints and escalation. I hope you can sort it, when I had a noisy neighbour (in fact lived on two places with terrible neighbours) my mental health suffered. One property I lived in the council did sort it and were very tough with the noisy neighbour.

Also another thing, if they are arguing you have every right to call the police on the non-emergency line. I did that once for my noisy neighbours and broke up a potential physical altercation. And they were quiet for ages after that 😁

Good luck

Thank you for taking the time to respond