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Aibu to leave a bad review/rating

19 replies

PonderLand · 12/06/2017 16:25

We are having the kitchen done and contacted a builder that had been recommended on the local village fb page. He came and looked at the work etc, he seemed really friendly and I was sure I'd use him as long as the price wasn't too steep. This was at the beginning of May. It took about two weeks to get the quote from him, on the quote it stated that anything not listed wasn't included so I emailed back to check certain things were on it and for him to add them. Since then he's messed me around and hasn't given me an amended quote, just keeps saying he'll email it tonight etc, I've texted to say if he's too busy then let me know but he just said he'd do it tonight/tomorrow/this weekend.

Can I give him a bad review for this or shall I just leave it? It feels petty to me but we have a kitchen fitter booked in/gas/electrician too all around the date he said he could come and now they all need to be cancelled until I find a builder. Oh and we have 14 kitchen units getting delivered and no storage. Just to add the builder I'm talking about has all 5 star reviews. If he had negative ones I wouldn't of used him.

OP posts:
VocalCat · 12/06/2017 16:30

I would put up a factual review. That is the whole point of them so people can see what others have thought of a contractor's work. Be honest though and say you haven't actually seen his work because you decided to cancel using him after all the things that went wrong in the build up.

JoJoSM2 · 12/06/2017 16:32

He's been pretty unprofessional. However, as I understand he never actually agreed to do your job in a particular time frame. You should have got at least 3 quotes at the time you were shopping around so you can't possibly blame the builder for having to cancel the other trades.

PonderLand · 12/06/2017 16:39

@JoJoSM2 yeah I agree with you, when he came round he told me the dates he could do so I could get other trades in. But we hadn't agreed anything officially so I can't hold it against him on the review. It's a shame as I'd still use him if he emailed now but I can't wait forever!

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PonderLand · 12/06/2017 16:57

I've done it! I tried ringing him first.

I left 3** stars as it felt too mean to do 2 stars.

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PonderLand · 12/06/2017 18:22

Hmm this has taken a bizarre turn. I've had a message from the builders wife.

Just to add, I've tried ringing him on 3 separate occasions (twice before wednesday) and have emailed once before wednesday, Facebook messaged twice before Wednesday and texted him twice before Wednesday. Argh don't know what to do. He kept saying he'd do it that night/tomorrow, he'd been on holiday and now this.

Aibu to leave a bad review/rating
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PonderLand · 12/06/2017 18:27

This is the review I left
'# came a month ago to give me a quote for # & # The original quote he gave me was missing bits and since then he hasn't given me an amended quote or confirmed those bits were in the original one. He seemed honest and reliable which is why I wanted to use # but unfortunately nobody is responding to my emails or texts.'

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LadyPenelopeCantDance · 12/06/2017 18:30

Don't remove it, they are trying it on. A builder I used last year had excuses that his wife was in hospital, then his daughter was in hospital, when in reality he was just stacking jobs up and didn't bother to communicate.

I have an absent kitchen fitter at the moment who has been off the job for a week with no contact. I look forward to finding out what elaborate excuse he comes up with!

LadyPenelopeCantDance · 12/06/2017 18:30

Funny how quickly they pick up on a bad review, but can't respond to waiting customers...

PonderLand · 12/06/2017 18:45

She's amended the quote (added £25 on Hmm) and tried saying he sent it. I said I don't have that quote attached to any emails and now she's saying can I remove the review as there has been some confusion.
If I remove the review they're gonna block me aren't they? But my conscience is shouting at me to do it!!

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PonderLand · 12/06/2017 18:50

Also this is the second builder who's used his wife. I had a woman ring me yesterday morning saying her husbands van broke down in the night and he didn't get to sleep till 4 so can't make it (was meant to come that morning at 10). I believed it as I haven't had a social life since my son was born but finally clicked on after this fiasco!

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KimKardashiansArse · 12/06/2017 19:09

Can you amend it to say you have since posting the review received the quote?

PonderLand · 12/06/2017 19:18

I've said I will amend the review to explain the lack of contact since Wednesday. The lack of contact actually started on the 22nd of may though, so I don't see why I should give them a higher rating when my issue is with why it happened before Wednesday. If he's unable to provide a service then he should say he is busy. That is what other trades have done. 'Sorry busy till August but will give you a quote then if you can wait' etc etc.
Maybe I'm wrong though?

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LadyPenelopeCantDance · 12/06/2017 19:21

So many trades do this though. It's utterly frustrating as a customer. I wouldn't give them the job tbh.

lobsterface · 12/06/2017 19:24

Don't amend

VocalCat · 12/06/2017 19:24

I would just put at the end of the review that you have edited it to say XXXX as requested by the builder.

wisteriainbloom · 12/06/2017 19:27

That review is very fair and would be useful to me as a potential customer.

My plumber was telling me this morning that some tradesman bully customers to change reviews or go directly to the site to get it removed.

It undermines the whole point of review system and is wrong.

Plus, that text is a load of nonsense.

PonderLand · 12/06/2017 19:29

Does anyone know if a group/business page can block people? I am worried he'll do a shit job on purpose but if I keep the review then he might do a better job, although a 3* review has left him with 4.9 overall rating so it isn't that damaging.

He quoted 3k under the other quotes and we don't have enough money to go higher than his quote. Otherwise I'd keep my pride and go elsewhere!

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VocalCat · 12/06/2017 19:35

Reply and say you will revise your review again after he has done the job then.

femfemlicious · 12/06/2017 19:41

The relationship between you and him has gone bad now...i wouldn't use him now anyw. Just try to get more money to do it with someone else now...

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