Background: builders changed timetable for work on our new kitchen extension and started earlier than planned - fine with me other than we had been told to go away on holiday while they were knocking through external wall, but ended up being away when they were fitting the kitchen (holiday ruined as I was so anxious about what they might be doing!)
Got back Weds evening and called in (we're staying at my Mum's at the moment), kitchen was looking great, seemed to be progressing well. All cabinets in by Friday and builder told us to come by over at the weekend to hoover out cabinets and fit shelves.
Did this today, and noticed a stack of panels in same colour as kitchen had been set aside. Looking closer I saw there were 3 replacement end panels and a support panel, which should have been used in the kitchen design, had not been used. Cabinets are all built now, and worktop fitted, so am guessing it's too late to fit them?
Am not massively bothered about this, as cabinets look fine as they are, and missing panels (should have been on either side of dishwasher and oven) are not essential.
What annoys me is that when they were doing the kitchen, they unpacked absolutely everything and put all boxes in the skip before starting so assemble, so I can't return the blooming things and get a refund!
I did a bit of skip diving when I was there, and retrieved a couple of battered boxes, but it's rained a lot here since Weds and the boxes are in a real state. With the 4 panels that would have been about £150 ... we're doing the kitchen on a budget and that's quite a big deal.
So, what do I say to builders? Overall am really pleased with what they've done, and they're not quite finished yet either - tiling and other bits still to do. Want to maintain a good working relationship but not happy that (a) kitchen design was ignored and not all panels were used and (b) I can't return unused panels. Am bad with confrontation but this has made me so CROSS!