In need of some advice regarding our landlords refusal to return our (unprotected) deposit at the end of our tenancy. We've moved into a new property and all is good with that in terms of deposit being protected.
Our landlord came to inspect the property on day of key handover on Friday, commented it looked fine, even the oven was cleaner than the professional who did it prior to us moving in. However we got an email from the other landlord yesterday (husband and wife) who said the house was disgusting, nothing clean, leaky toilet (which we did report twice, they have a homecare plan with BG who did what they could and we kept all paperwork) and we do have photos of the house being clean. They are trying to deduct from out deposit costs for cleaning, but we have sent them an email and letter using the Shelter template disputing this and also to advise them that as our deposit was not protected, we will take court action if we can't resolve this. Try not to drip feed but the house is up for sale and they wanted to redecorate anyway, but does anyone know what else we can do? Our tenancy agreement had no clause relating to cleaning, just maintenance, so would this change anything? Thanks 