Hi everyone,
I'm new to the board. Lots of interesting and useful discussions here, thanks very much for all the wisdom for first-time buyers like myself. 
The hubs and I recently bought a flat in a mansion block and submitted plans to renovate it - we're knocking out 1.5 structural walls to make it more open-concept kithen/living area, putting in new floors, new kitchen and new bathrooms.
The management company has been SO SLOW, filtering and avoiding my husband's phone calls ("always on a meeting call", taking 4-5 days to respond to an email (and when they do - it's 1 line!). It has been utterly frustrating. 
Today we found out from the landlord's surveyor that we'll have to do a Schedule of Condition - for which we were quoted 1200 quid! 
Apparently the landlord's requested, as a condition to issuing us the license to alter, that we need to do a Schedule of Condition of the flat above, below us, and of the common area (they just had the common area re-done) - the whole building is only 4 floors!
Is this normal? Seems quite excessive no?? Why would they need a schedule of condition of the flat above and below??
Thanks everyone - would really appreciate it! And any tips on how we can get the management company to move faster would be greatly appreciated!!