Boiler installation meltdown - A British Gas Rant

[freakythingy]

In short, Im in tears... I shall copy and paste a review I've posted as it sums up my story pretty well. Any advice on what to do next or similar experiences (preferably with happy outcomes!) would be greatly appreciated!

SHOCKING SERVICE AND MONEY GRABBING LIARS!
So a year ago I had a beautiful sparkly new boiler installed. I went with British Gas as their service and workmanship is meant to be of the highest standard, second to none and worth the high price tag (£3400) I did this through a credit plan so still paying for it and am now paying for my house to be destroyed apparently!
1 year later and on to the third and worst problem so far. 2 taps already exploded in the last year, one of which they tried to bill me for after promising I wouldn't pay for the repair. Now it turns out a pipe they cut in the loft has been leaking for quite a while... right through the old airing cupboard in my kids room ("the new boiler will free up all this storage room for you!") that was filled with my kids clothes, toys and the keepsakes I had kept from their first year and then continued down through the ceiling above the stairs which now has to be replaced.
They were quick to respond to my complaint but that is the only good thing I can say for them. They sent a young chap out today who said despite admitting it's their pipe and their cap that failed and leaked, the installation was done "correctly" so I get NO COMPENSATION and NO DAMAGES... but it is "very unfortunate"... "Very unfortunate"!? I'm a single mother of 2, paying what will equal nearly 7k in total for a device that was originally bought partially to solve a leak in the tank just to be given another leak on a large scale that has ruined our home and its "UNFORTUNATE!?" How exactly does a pipe that leaks classify as correctly installed and not their fault!?
What I wanted was the damage fixed and a refund on some of my labour. Instead I've been in tears since he left and now have the joy of several years saving to fix all the damage it has done whilst still paying for its cause.
DO NOT GET A BOILER WITH THIS COMPANY!!!

outrageous.

now stop crying and take some action. You do not have to pay for any of the damage. You could claim on your house insurance but a) there will be an 'escape of water' excess and b) it will stuff up your no claims.

so you raise a formal complaint with BG. Details will be on their website, or if you haven't already done so, get on their facebook page. I assure you that gets them moving.

you can also enlist Gas Safe and Trading Standards.

good luck - take no prisoners!

I don't think Gas Safe will be helpful if it is not about a gas danger. Trading standards will help.
If you know another heating engineer (friend) it would be good to get a second opinion on it.
If it was my company who had done the installation I would expect to correct the problem - ie repair the leak for free and correct any damage caused by the leak.
I would have thought some compensation might be due for loss of property damaged if it can't be replaced.
It may be worth contacting your home insurance company as well. If you are covered then they might try to get the money from BG - it is worth talking to them.

Certainly it doesn't sound like BG are treating you right.