Had a leaking roof over Xmas, guy came out to Fix it. Gave us a quote, said he knew exactly what the problem was, £360 but would 100% fix the problem.
He came out, it didnt fix it.
Came out again, didnt fix it and the felt he laid bubbled up so he came out again to re lay it.
He asked for some money so we paid him £150 until we were sure the problem was fixed. It wasn't.
He came out again, said it was fixed. It wasn't. His felt work bubbled up again. He came out again to fix it and as it still didnt fix the problem, again to try something different.
Now the leak is worse than ever - its spread to another place altogether (and is still in the original place too). He wants paying.
He has been very quick in coming out and really very good about it, but the work hasn't fixed the problem. I can see why from his perspective he wants paying, but should we as if we do pay him we will have paid £360 for work that has not only not fixed the problem, but has possibly made it worse.....
What would you do???