Hi,
DP and I have been in our 3 bedroom rented property for roughly seven years. Approximately three years ago we were asked by our landlords to take out buildings for our bit of their property (it's an annexe on a semi detached house). Although Skeptical (as I have always been told that you only needed contents insurance) I managed to find a company who would do this and have been with them ever since.
Fast forward to now. My landlady is claiming her buildings insurance company need to see a copy of our buildings policy, absolutely fine and I have provided a copy of this. She has now returned it with the following issues
- Our house is a semi detached bungalow and I have registered it as a semi detached House : Our house was indeed at one point a bungalow,it now has an upstairs with three rooms which our landlord has put in. Would this now make it a house? Genuinelly confused on this and will hold my hands in the air if I'm wrong, there is no Chellet bungalow option to put in when I renew our policy, also what difference does it make in terms of our policy validitiy?
- Our House is less than 1/4 a mile away from water - This is news to me, we are quite near water but have been previously assured it wasn't a that close iyswim
- Apparently this insurance company need three years worth of policy documents. This really isn't a problem but I've never heard of a company asking for this before and I'm a little reluctant to handover so many insurance documents with a lot of information about myself and partner without a reason as to what it's going to be used for. This is exasberated by the fact my landlady will not give me a reason as allow me to phone the company myself to discuss. Shen won't even tell me which insurer needs it. Her reason for this is becasue the policy is in our landlord's name so only hmakin he can deal with it, apparently she can't even deal with it (although she is the one who is making all the phone calls to this company)
- The insurance company will not accept me emailing over PDF's of our insurance policy apparently we must send the original certificate vis the post. Which isfine, expect we are are with a company who issues their policy documents electronically and the only one's we have are in PDF's which I have then printed. Do I need to contact my insurance company and ask for copy to be sent through post? If so can anyone explain to me what the difference between the two are as I am very confused.
Thanks for getting this far, didn't realise it was going to be so long. I'm not sure what I even want from this thread, just trying to get the issues straight inmy head I guess, but if anyone could answer my questions I would be very greatful.