Checkout has just been completed and the letting agents have found the following issues:
-burn mark on kitchen worktop, they advise charging the tenants for repair
-brown mark on bedroom carpet, they advise charging the tenants for carpet shampoo. The carpet was already a bit marked, but this is new apparently.
-mirror in hall broken. The mirror was quite big and heavy (approx 80cmx80cm and framed) and not attached to the wall, it rested on the hall table and against the wall. Was perfectly safe like this for 5 years, but I acknowledge not as secure as wall-fixed. Tenants claimed it was blown over by the wind when front door opened. The flat is on the third floor, there is no way it was blown over 
. They must have knocked it unfortunately.
The worktop I can fix myself, no need to charge them for that. We’re moving back in ourselves and I was going to have the carpets shampooed anyway, so not all that bothered about that. And the mirror will probably just need a piece of glass cut to size and replaced, so probably not all that expensive, but a bit of a hassle for me to sort out. The letting agents would charge the tenants for the glass replacement and 60 quid call-out fee on top.
So my question is, how likely are we to get the money back via Safe Deposit Scotland for the mirror and/or the carpet shampoo? Would the scheme administrator be more likely to find in our favour or the tenants’ for this sort of thing, or is it hard to tell? I’d rather just pay a smaller amount myself than risk ending up paying more if they find in the tenants’ favour. But if these are barn door things that come out of the deposit, then obviously I'd prefer the tenants to foot the bill.
Very grateful for any advice received, we’re first time landlords so no experience.