When we rent a property out, we go round with a digital camera, and take hundreds of photos, of every single square inch, on high as possible definition. of all internal space and external space.
I put the photos all on disk, the tenant, client and ourselves have a copy,
I am very realistic about normal wear and tear, my loo seat at home despite being good quality, seems to need replacing often, we try to be as fair as possible, things break, homes need lots of maintenance, that is the owner's responsibility.
all our tenants and clients get a fair deal, we don't charge the tenant for a repaint, when they have been there for a reasonable amount of time, but we do make sure that accidental damage is paid for,
the tenants have a detailed set of photos on their disk to look at so they can see if they have had a negative impact.
we never have had anywhere trashed, or any awful damage, our tenants are very good at letting us know when there is a problem with anything, before it develops into something bigger,
we clear gutters, but expect them to maintain garden or pay extra for a gardener,
I do do regular checks so as to keep on top of problems, we also respond instantly to any requests from tenants about maintenance, we have a plumber there immediately or new white goods on the first working day from information, because we do this the tenants have a similar attitude.
I find it cheaper long term to have one tenant, we try our very best to keep them happy, we rarely lose one.