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Massive water bill /possible water leak - has anyone had this happen to them?

14 replies

NorbertDentressangle · 21/06/2013 15:08

We've just had a massively inflated water bill (nearly 3 times what it was for the same period last year Shock) which seems to indicate we might have a leak or problem of some sort (I did wonder if the neighbours had tapped into our pipes Wink).

Anyone had this happen to them? How did you find the leak? What happens if the leak is on your property? Do you have to pay for it to be dug up and fixed or do the water board do it?

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conorsrockers · 21/06/2013 15:11

We had this a few years ago. Got a bill for £1,500+. I'm still paying it off £5 a month (for what feels like forever). If its on your property - it's your responsibility... ours was the water softener - the engineer who serviced it didn't complete the job properly and it just kept flowing - we thought it sounded noisy, but just didn't think it would be a problem .... until we got the water bill Hmm

hellhasnofurylikeahungrywoman · 21/06/2013 15:12

Do you know where the meter is? if you do turn off anything using water then take a look at the meter, if it's still spinning then you could have a leak.

We had one, it was fixed for free as it was deemed to be their fault (they'd used metric fittings on imperial pipes) so i am not sure what the rules around leaks are. Once it was fixed we took meter readings every day for a week, submitted them then they sent us a revised bill.

amothersplaceisinthewrong · 21/06/2013 15:12

I take it you are on water metres.

hellhasnofurylikeahungrywoman · 21/06/2013 15:16

If you look on your water board's web pages it should tell you where your responsibility for leaks starts and finished.

NorbertDentressangle · 21/06/2013 15:22

[sock] conorsrockers! £1500?! Eek! Ours is nowhere near that amount thankfully!

We'll turn everything water-related off and do the test now I think.

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PenelopeCruiserliner · 21/06/2013 15:23

We had inflated bills then found out there was a leak at the actual water meter outside the property which was fixed for free. We're waiting for a partial refund on the bill.

While it was being dug up we were a bit worried about finding the leak if it was on our property and therefore our responsibility but a quick call to our insurance co confirmed that they would cover any repairs to pipes we might need. I don't think all insurance cos offer that though, but worth checking.

NorbertDentressangle · 21/06/2013 15:28

oops that [sock] should , of course, have been Shock!

I'll check our insurance Penelope - I never thought of that, I was still reeling from the "How much?!" when I opened the envelope.

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SugarSpunSisters · 21/06/2013 15:29

Depends on where you live and what Water company you have.

This happened to me, bill 3 x more than usual - Yorkshire Water said to check for a leak, sent out a guy who confined there was a leak and they 'allow' one free fix even if it is in your garden (but not if under/in the house)

A utility contractor came and found the leak using fancy listening equipment, dug up my garden and repaired it and put the flags back down. All for free, bill now reduced to £17 per month until 2014, for five of us (we had previously been paying £43)

Toomuchtea · 21/06/2013 15:53

This reply has been deleted

Message withdrawn at poster's request.

NorbertDentressangle · 21/06/2013 15:53

That's a reassuring post sugarspunsister (Stone Roses fan by any chance? Smile), lets hope my water company are as helpful and generous.

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NorbertDentressangle · 21/06/2013 15:57

Its Severn Trent here BTW if anyone has any experience of them.

(maybe this is payback for me giggling like a loon when the word 'twat' just seems to jump out from the 'www.stwater.co.uk' sign-written on their vans Grin)

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NorbertDentressangle · 21/06/2013 20:54

We got round to reading the meter after we'd not used any water for a while and there's definitely a leak :-(

Arse.

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PigletJohn · 21/06/2013 22:11

I had this, it was an old house and the 105-year-old lead pipe had burst somewhere underground. Couldn't find it to the front of the house (dug a hole), couldn't find in it a guessed place under the sideway (made a hole in the concrete) so put in a new plastic water pipe and discontinued the old.

It was not unbearably difficult, as the front was gravel so not too hard to trench, and the new pipe was laid under the suspended timber floor in the front room, the kitchen was behind it so the new pipe came up in the corner.

I took the opportunity to lay a larger plastic pipe, which gives much better flow, all the way to the stopcock just inside the boundary (the meter was in the adjacent pavement). I hired a labourer to help with the heavy work (digging holes is hard work). The new plastic pipe (get 25mm or bigger) is quite cheap, and is flexible so easy to lay. You should not need any joins between the pavement and the kitchen as it is available in 25metre rolls from any builders or plumbers merchant. You will need new stopcocks to fit. If you have a combi or megaflo, run new larger internal pipes as well to get the full benefit.

Thames Water have a scheme where they contribute to the cost of replacing a leaking service pipe. They also have a lead pipe replacement subsidy, but they have to take a sample of drinking water at the kitchen tap to see what the lead content is, and they were so slow in coming that I had replaced the pipe before they came. If you have lead pipes, ask immediately for a sample to be done, perhaps you will qualify for a subsidy. Some water co's will replace any of their own lead pipes if you do your bit. this makes it very much easier and cheaper to connect your new pipe to their new pipe. TW gave me a rebate on the wasted water once I had replaced the pipe.

If you dig the trench yourself, it will be cheaper than paying someone else. Many plumbers don't like heavy work. The water co will inspect your trench and pipe before connecting, unless you pay one of their approved contractors. This is to make sure it is at the required depth (from memory, I think 450mm). They will charge you a lot if they have to dig a hole to connect your new pipe, unless they are doing work themselves, for example replacing lead pipes they own.

If it is difficult to dig a trench, you can hire a company who will use a mole machine to bore a little tunnel for the pipe. It will not be cheap.

NorbertDentressangle · 22/06/2013 11:23

Thank you PigletJohn.

It may well be a lead pipe that's the problem here

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