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Original poster

Tenant complaining about brand new oven

13 replies

Doneinagain · 22/03/2013 12:53

Help! Not sure how to handle this issue with our tenant.

Last Friday he called to say the oven had made a loud bang and when he went to open it he got a mild electric shock! Since then it hasn't worked. He asked me to fix the problem as he and his wife are having a luncheon on the Monday.

He is a good tenant so I arranged to have the oven replaced the following day and to have an electrician come out and install it..all on a Saturday!

The tenant has written today to say he has cut his index finger on the underside of the oven door while cleaning it. It's not a deep cut but it did bleed.he thinks its a design fault. This is a brand new Whirlpool oven so I have offered to inspect it next week. Just not sure what Im expected to do. If it's a major design flawI could try and get the oven replaced under warranty but u would still have to pay the £100 electricians fee to have the new one installed.
What should I do? Do I need to replace it or simply ask the tenant to be careful.

OP posts:

TheRealFellatio · 22/03/2013 13:00

Definitely visit and look a the oven for yourself just to make sure he is not trying it on. Who wired up the last oven? It sounds as if it has been wired incorrectly. Did you get the electrician to look at why it happened?

With the new oven you should certainly phone or email Whirlpool and ask them to comment and replace the oven if it is dangerous for whatever reason, and also ask them to pay for the fitting of the new one. If they refuse tell them you will go to the small claims court and lave them poor feedback all over the internet for having dangerous goods and poor after-sales care.

Don't ask the tenant to be careful - he might try to sue you - it's not worth it!

lalalonglegs · 22/03/2013 18:02

Hmm, I wonder what the tenant would do if owned the house and had bought an oven that he had cut himself on? I wonder if he would immediately expect it to replace it or whether he would just be a bit careful when he was cleaning it?

MousyMouse · 22/03/2013 18:05

if I owned the house (+ new oven) that is not 'fit for purpose' I would try to get it replaced asap.

Hulababy · 22/03/2013 18:26

Lala - if it was new and just put in I'd be looking at what the fault was ( ou hounds cut yourself on an oven door after all) . If it was n issue with the oven then I'd be looking at a free replacement ASAP from either the shop or the manufacturer. If it was a fault from the electrician I'd be having them come back to sort it at no further charge. I certainly wouldn't sit back and leave it.

fatnfrumpy · 22/03/2013 19:06

There shouldn,t be anything sharp on an oven door? Esp a brand new one.
Why was your tenant cleaning a new oven?
He seems a PITA if you ask me!

Original poster

Doneinagain · 22/03/2013 19:26

Thanks for the feedback. the tenant describes it as a design fault on the underside of the oven door that cut his finger so nothing to do with the electrician. But even if I get Whirlpool to replace it I would still need an electrician to install it properly so don't really want to fork out for that a second time iykwim?
I'm not sure how often he touches the underside of the oven door by apparently it happened while he was cleaning.
Will go and see how serious it is....but I guess a little common sense should be adopted ...if its not a piece of metal that is jutting out and obv dangerous then maybe just don't play with the underside of the oven door. It feels a little precious to me but will have to go and find out!

OP posts:

Hulababy · 22/03/2013 19:28

I'd wipe over or clean a new oven before using it to get rid of dust, etc.

LunaticFringe · 22/03/2013 19:31

This reply has been deleted

Message withdrawn at poster's request.

lalalonglegs · 22/03/2013 19:31

Really? I'd think that I needed to be careful when I was cleaning it. It hardly took his hand off, he had what sounds like a minor nick, not really worth making a fuss about, imo and not the sort of thing I would think that needed rectifying. That's just me, I'm surprised other people would take it more seriously .

LIZS · 22/03/2013 19:33

Whirlpool have cover (we bought our policy after moving in and inheriting a 5 year old+ oven but believe it is included on new ones) which is a free repair or replace, including the cost of engineer. So if you are not happy ring them.

MousyMouse · 22/03/2013 19:38

the instruction manual says to clean before using the first time.

MammaMedusa · 22/03/2013 20:28

Was a (valued, I am told) tenant for many years. If a new product brought blood when I cleaned it, I would have let my landlord know as I would assume he would probably want to investigate and possibly get a replacement under warranty.

I would clean an oven before use, in fact I am pretty sure most ovens say to do so. I would also not expect an oven to have sharp edges. An oven door ought to seal completely, shouldn't it, to work properly, so it seems worth investigating.

Hulababy · 22/03/2013 20:31

But you still shouldn't get cut from an oven surely?
Why would anyone keep a brand new item that had something sharp enough to draw blood when cleaning it? It's not fit for purpose surely?

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