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Do people get posh kitchen shops to do free kitchen designs and then go to howdens?? (AIBU)

34 replies

reastie · 11/10/2012 12:35

I have a vair naice kitchen shop man coming to look at our kitchen and redesign it for us. They offer this service for free (obv on the hope/assumption people will go on to buy and have their kitchens installed). A family member has used this place to redo their kitchen and it was amazing and the designs/planning was excellent. When said family member was having kitchen done this shop said to family member when they found out I was needing a kitchen that they would be happy to come along and design with no contract that I would have to get them to do the work etc. So on that basis I rung them up and have booked them in to look. I'm now feeling a bit guilty as kitchen man said when he comes we will have to go through budget before he designs to ensure we have an interest in going with them and I got the impression they were a bit funny about designing kitchens if the customer then didn't go on and use them (which is quite right, I am being cheeky). I'm quite an honest person and I'm now debating whether to just cancel the appointment and design the kitchen myself, but I know they will do such a great job and we want to get this right.

So, is it normal or acceptable to effectively lead on kitchen salesmen to get a free design to take elsewhere? Should I be cancelling the appointment? Hoping for people to reassure me this is quite common but also realise I may be told IAB completely U. I sort of see it as you get a number of building quotes before getting work on the house done, so why wouldn't you go to a couple of kitchen places to get different designs/quotes.

OP posts:
maybeIwillmaybeIwont · 11/10/2012 14:45

Can I just add that the instore designs are only as good as the designer. My sister used B&Q for her kitchen and everything was great.

But I used a lovely lady in Wickes to help redesign my downstairs cloakroom [so not a lot to fit in!], ordered and paid for it and when my fitter came to do the basin and cupboard thingy [just can't bring myself to say vanity unit, too Doris Day], the extra plinth she sold me to use as fillers at the side, didn't fit at all. Even though the computer had allowed it to be put on the design and hadn't redflagged the fact that it was too narrow.

Luckily I raced down to Wickes and they gave me a kitchen unit side in white gloss, free of charge, and my fitter was able to cut it to exact size, phew! Smile

Rhubarbgarden · 11/10/2012 16:23

Have to say a good friend of mine has just had a very bad experience with Wickes kitchen designers. Basically they got the measurements wrong and when the units turned up, they didn't fit. It took an age to sort out and now they are trying to get some kind of refund.

We used the Ikea kitchen design tool and it was brilliant.

Rhubarbgarden · 11/10/2012 16:25

Oh and we used Ikea carcasses with bespoke walnut doors from a chi chi kitchens company. It saved loads of money and looks very swish. Or at least it did - we've now moved house and inherited a horrid twenty year old kitchen that is driving me slightly bonkers.

leeloo1 · 11/10/2012 17:58

I had Howdens and Benchmarx come to do designs for me. They both came to the house, took measurements, asked what I wanted, suggested a few things, did plans and emailed them (and CAD pictures of what it'd look like) a few days later.

Out of the 2, Benchmarx were slightly more thorough plans, but the Howdens lady suggested having worktop cut in round the chimney breast, which ended up looking nice and streamlined. Neither of them suggested anything which made me say 'wow', although I had spent months a few days playing with the Ikea online planner and trying to come up with ideas so I had a fairly good idea about what would work with the space.

Neither did a hard sell on anything or tried to push us to get any fancy cupboard fittings or anything that would have pushed the price up. We ended up using Howdens because they did extra tall larder units, which I wanted and Benchmarx didn't. The units ended up being about £1400 (2 larder cupboards, 6 cupboards and a set of drawers).

kitsmummy · 11/10/2012 18:19

Why don't you phone them, tell them what your realistic budget is and ask if it's worth them coming along? that way you won't have to feel guilty and they may just decide it's worth them seeing you anyway

TalkinPeace2 · 11/10/2012 18:26

I used the Ikea online tool
and designed what I wanted from a kitchen
and then bought it.

reastie · 11/10/2012 18:43

kits think I will do that but tbh I think we may be better off having read all this and thought about it alot just going somewhere where we may actually buy from - they are well out of our price league whatever we could afford as it's all made to order by hand.

Have tried the idea online tool for a bit of fun but we don't want our actual kitchen from there as we had an ikea kitchen at our last house and weren't impressed with the quality. DH and I have been talking alot about ideas for what might and might not work and I think we have a vague idea of a few things we know we want/don't want which is a starting point. Think we will go to wickes this week end and get them to do initial plans and then we can sit and look at them and decide on tweaks and see how it goes.

OP posts:
TalkinPeace2 · 11/10/2012 19:00

as per other thread - have worked out to make piccie of my kitchen public ....

panicnotanymore · 11/10/2012 19:09

gussiegrips this is the company I mentioned www.olive-branch.biz/DEFAULT.aspx

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