roversaloon I think doesn't have anywhere near as much clue as he/she thinks they do. But Like him I'm going to post a touch all grounds here as I believe customers don't have a clue about "value for money" or have a single clue about bathrooms in general. This is non-biased, I was a supply administrator for B&Q and a sales manager for Grohe and have spent most of my working career in the bathroom industry and I think you all need to wise up as not all companies are out there to sell you good quality bathrooms at cheap prices. I have done 13 project managed bathrooms with Bathstore and I've learned everything down to the nitty gritty.
Service - when I enquired about this with a manager of 10 years at bathstore. He explained the customer services were removed to make after care more personal and familiar and so was localised to the store you bought it from. They have access to everything they need to deal with your problems, a very knowledgeable technical team who has helped my lads out an awful lot and a very lenient and understanding problem process. Throughout 13 bathrooms I have had 6 problems that have been solved straight away. Can't complain about anything here as they have been very pleasing, I feel bad service is down to personal incompetence rather than company.
Installation help : From my experience, everything ordered had perfectly simple installation instructions and bathroom fitters getting confused by them shouldn't be bathroom fitters. Not only that but bathstore have loads of videos on youtube and their website demonstrating the installation of their products. I feel the guy above needs to re-evaluate whether he should be fitting bathrooms at all as my fitters have never struggled.
Price and Quality : Now here is where most of the people on this thread don't have a single clue. There are tons of quality differences between the products sold by bath store and the ones I sold at B&Q. Brand new brassware instead of recycled, solid strong frames, anti-foxed mirrors, thicker ceramics, thick acylic... The list goes on. All these companies... B&Q, Victoria Plumb, Plumb Centre, Better Bathrooms, plumbworld, soak are all LOW QUALITY product suppliers. There absolutely is a reason the prices are more expensive! Bathstore is a Medium - High Quality supplier. If you think you've "beaten the system" because you got it cheaper online at Victoria plumb then bathstore then you couldn't be anymore wrong. You have paid less money, for products of far worse quality and you will find that out months or years down the line.
As I said, this isn't biased. But as a bathroom fitter project manager. It Is my job to make sure customers get a good quality bathroom that'll last. That means paying more. If you want to compromise money, that's your choice but long term you'll pay more.