Premier Property Lawyers - Anyone used them recently?

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Just had an offer accepted on a house and are going with PPL, as recommended by our mortgage broker. We like the way everything is online and hope that the purchase is going to be straightforward. I have now read a lot of mixed reviews on the internet which have made me rethink our decision.
So my question is has anyone used them recently?
Pls give me your experiences, positive and negative!
Cheers!

We're using them. They are making something simple, into a total clusterfuck.
Don't use them, avoid them. They've been totally pissing useless, they've had 10 fixtures lists, and are still asking stupid questions. Our buyers are convinced there are two water suppliers, when there is only one. I spent 25 minutes ringing and explaining, and not one word was listened to. A week later they're still banging on about it.
TOTAL CLUSTERFUCK AVOID!!

Our buyers chose to use this firm and due to their utter incompetence the chain broke down as they could not be ready for exchange after 14 weeks. They are unregulated and unprofessional and cost the rest of us a lot of money!

I would never sell again to someone using them.

Eep this isn't the most reassuring thread to read... we're using them currently for our sale and are instructing them for our purchase. I've really liked it so far, I love the online portal, and every time I've rung them I've spoken to someone helpful. They seem to be chasing me rather than the other way round currently. It sounds like the searches have been the weak link for people - anything you can recommend so that we don't fall into the same trap?
I tried to instruct the conveyancer we used last time (small local company), but after she failed to return two calls I though 'sod it'.

Please be very careful. My direct experience is that they take way too long and others will not wait. Their attention to detail is poor so things have to be redone. They do not return calls and their standard of work is appalling

We are buying an old cottage and the sellers are using Premier Property Lawyers. It has been going on since March, our local licensed conveyancers, who we have used many times, are tearing their hair out with these people and our mortgage offer (from 6 months ago) is about to run out. Anything slightly out of the ordinary and their "computer says no". These are not lawyers, they are "case workers" and they are useless. I have read they operate under about 20 different names and the main reason they get a lot of the work is they pay commission to estate agents to recommend them. Buying a house is important, get a proper qualified solicitor or a licensed conveyancer to look after your interests. Choose one yourself, don't go with the recommendation of someone getting commission.

Please please please avoid. They promise the earth and deliver nothing. They do not care about their client, work at their own pace and sod anyone else. They are incompetent, slow and a disgrace

Hi, the people we were buying the flat from used them and they are awful for every question our solicitor had to chase them, they are slow incompetent solicitors, don't use them. We faced so many problems because they are slow and don't know what they are doing

This is a Zombie thread but totally agree @allami our buyers are using them and we are beyond frustrated! Every single step has needed chasing.

I'm not sure if this one does it but some of these type of firms don't actually employ actual solicitors. All the legal work such as title investigation is sent to lawyers in India who check the titles (cheaply) so the person you're dealing with is more of a call centre level of person rather than an actual solicitor as far as I'm aware.

DO NOT USE! Nor any of the other conveyancing companies under the umbrellla of the Simplify Group. Follow this link to the Facebook page 'When conveyancing goes rogue'. It will give you an honest account of people's experiences. On Trustpilot they some how get reviews deleted, on this page they stay.

www.facebook.com/groups/1076137096488728/members

There is also a petition set up to ban referral fees to estate agents.

www.change.org/p/uk-parliament-to-ban-the-payment-of-conveyancing-referrals-to-estate-agents/dashboard?source_location=user_profile_started

@juleswatford I am an estate agent. We do not get any referral fee for recommending conveyancing, we just recommend the one we know will pick up the phone to us, or answer our emails. Believe me, we want the sale to go through as much as you do and hate incompetent solicitors.

Please see the Facebook page 'When conveyancers go rogue'. Read the comments.

www.facebook.com/groups/1076137096488728

CovidCantKillChristmas, You are awesome. That is the way the business should go. It is appalling that estate agents recommend to there client a conveyancing company that they would never recommend to their family or friends. I have set up a petition to try and get Parliament to address this issues. Have a look and if you are inclined please sign and share it on your social networks.

www.change.org/p/uk-parliament-to-ban-the-payment-of-conveyancing-referrals-to-estate-agents

We used them for our first home purchase, four years ago, on recommendation of L&C and they weren't brilliant.

L&C recommended them again when we moved again last year, but we had a chat with both estate agents (buying and selling) and they both said they'd prefer not to deal with them, so we went with a smaller solicitor and they were much more together.

I would keep looking