Apologies if this isnt the correct place to ask this, but currently in dispute with united utilities about this.
bought this house from my parents in Dec 2010, applied for a water metre which was fitted last feb, its now getting onto £47 a month so i rang up to turn it off, no problem was told to write in which i did.
rang today to see whats going on now as hadnt heard from them, and they're now saying it wasnt me who asked for the metre to be fitted it was a previous tennant so im now stuck with it,explained id lived here since i was 6 yrs old, parents had always been on rateable value etc. I rang up in dec when i took the house over, set it up in my name, asked for the metre etc then didnt hear anything till sep when i get a bill saying to the occupier, i ring up asking why my name isnt on the bill and they say well nobody has set up an account.
so because someone hasnt done they're job properly i had to spend 40 minutes screaming down the phone to get my own way. he then says at the end, ok well a reading will happen on 21st feb, then in the afternoon ill ersonally try to change you back to rateable value and if i cant do it on the system i dont know what we can do but ill call and let you know.
I know of friends who have rung up and had it done within a week or 2, its easy isnt it, do you think united utilities just taking the piss with me?