Had wooden/laminate flooring fitted last year and shortly afterwards the house was then unoccupied for 10 months. Within a few months of it being occupied, I noticed that in one area, the top part of the flooring appeared to be chipping off/peeling away from the base. Over the next month or so it got worse and is clearly faulty. I have had other very similar flooring (from the same shop/supplier) in several other years and some have lasted over 10 years with no problems.
I believe therefore this particular flooring is faulty so returned to the shop with photos showing the damage. A member of staff I spoke to about the flooring when asked how long it would last said in excess of 10 years, probably much longer. I then showed her the photos at which point she got the manager to speak to me. He then said it was probably 'water damage' even though I pointed out that the nearest source of water was appoximately 20 feet away. He still maintained this was the case and said it looked like the flooring was a different colour which would indicate water damage. I again said it wasn't water damage and said it looked a different colour as it was a different colour as the top had come away from the base. I maintained that this was within a few months of use and that it should not do that. He therefore finally agreed to get a fitter out to have a look and do a report and the fitter came out last week. He claimed it was damaged by a chair in front of the desk near where the damage is. I pointed out that the desk was rarely used and in fact, the chair hand only been put there approximately half an hour before whilst I was doing some filing. The chair came from the kitchen next door and is one of three chairs around a kitchen table table. The floor is identical to the one that is now damaged and despite having had 3 chairs around the kitchen table for over 10 years and having been used regularly for many years, there is no such damage there. I therefore disputed that it was caused by a chair and in fact, I pointed out to him that if the chair was in front of the desk the legs of the chair were not close to the damaged area so clearly the damage could not have been caused by the legs of the chair.
I was therefore pretty annoyed to have just received a letter from the manager of the shop basically telling me to p* off and the damage was caused by a chair and it is not a fault with the produt! 
I strongly believe that laminate flooring which cost a significant amount of money should last more than a few months and am thinking of taking them to the small claims court on the basis that it is not fit for purpose.
Views?