DIY problem

[angela01900278]

I'm divorced with 2 kids, so no man to jump up and down at the builder here. Had a new roof and paid £3k. Letting in loads of water still. Weather Wise in Lancashire, who did the work, are refusing to come back and sort this one out, claiming faulty goods. I know it is their responsibility, but he refused to come round and sort this out. It has been going on for about 9 months now. Meanwhile I am living with a load of buckets in my lounge. Currently raining and the buckets are filling up. Any ideas on where I go from here. I can't believe tradesmen can treat you in this way. Everything seemed fine at the time, how wrong can you be. He came on recommendation too.

1. Get on to Trading Standards.

1. Threaten court action. Download N1 from the court website, complete it, send it to them and say if they don't sort it within 7 days it will be issued in the county court.

1. Go ahead with the court action if necessary. You'll be within the limit for a small claims case so no need for solicitors. The company may bring in the manufacturer as a co defendant but one way or another you'll get some sort of compensation

Faulty goods?.....??? Do they mean the tiles or whatever roofing material they used? If so, they are still responsible for taking it up with the manufactuer. Were you issued with any sort of warranty?

First, make a list of everything that is wrong. Next, put your complaint in writing, detailing everything that is wrong, that you have contacted them and asked them to remedy their faulty workmanship and that this will be their last opportunity to put the work right before you go to court. Keep a copy of the letter.

Next, presuming you still don't hear from them, look at the National Federation of Roofing Contractors website. Contact 2 NFRC roofers and ask them to submit written quotes to put the work previously done right. If you've got leaks, and the means, it may be best to get urgent repairs done now to prevent any further damage.

Then go to your local magistrates court and ask the clerk office for a small claims form (or get one online) and submit court claim for cost of putting work right by decent NFRC firm. I think it costs about £60 to do this, but you can include the costs in your claim, plus any tel calls etc.

Also report them to Trading Standards, who may well not do anything but record it... if they get more complaints they may then act on it.

Oh Mumblechum said it all a lot more concisely

It's not the magistrates, btw, but the county court (just to save you a wasted journey).