Can you help with a renting issue we have?

[tefal]

We've just moved back to the UK and into a rental for 6 months.

We've been given a property inspection report and we have until Tuesday to hand it back.

We have lots of issues with the house. Mainly how dirty it is.

The PCR doesn't mention cleaning at all. It does state that there are general wear and tear marks but the place is filthy. It is unfurnished so I am talking about dust and dirt on facings, skirtings, walls, doors and kitchen units etc. I am not anal about cleaning but the place is filthy. I've even had to clean excrement from the back of the toilet where the prewvious tenants toilet brush has sprayed!

The windows are covered in cobwebs and muck.

The carpets are really badly dirty in places (I appreciate I would have seen this on inspection if we'd looked before signing so I am not worried about that) but the PCR says spotting and general wear only.

The PCR says the garden has been maintaned but it is full of weeds and dead plants in pots!

So, I have been through everything and taken photos of the worst dirt and will give these to the agent on Monday with the amended PCR. My letter details everything and states that I am happy for the agent to come and see what we are talking about (the landlord's father has saw it yesterday when he was here repairing something).

I have indicated that I want professional window cleaners to come out.

How do I word the letter propertly to state that we are disappointed with the cleanliness of the property but that we will deal with it with the exception of the windows....how do I then go on to say that we do not expect any issues when we move out with the condition of the place, in particular dirt and wear and tear of the carpets - given this has all been missed on the alleged PCR carried out last Monday!

If you are still with me - thank you!

Something along lines of:-

Dear xxx

I was surprised that the condition report that you recently sent me made no mention of the fact that the property had not been cleaned before it was rented to us. I note that our lease [OBVIOUSLY CHECK IN YOUR LEASE BUT THIS IS FAIRLY STANDARD] requires us to have the house/flat professionally cleaned at the end of our tenancy but there is no evidence that this happened before we moved in. There are for example [GIVE TWO WORST EXAMPLES] as well as a general level of dust and grime.

I insist that you arrange to have the property cleaned in the next 48 hours. I enclose photographs of some of the surfaces, windows and the poorly maintained garden that, I hope, will give you some idea of the discrepancy between the condition report and the real condition of the property.

I would be grateful if you could telephone me on receipt of this letter/email in order to confirm that arrangements are in hand.

Yours sincerely

oooh, that's good. Thanks. Will double check the lease. Cheers.