My DD goes to a lovely school which has a great ethos in terms of the children - they are listened to and treated with kindness and respect. They also treat each other well as far as I can see, and the school has been praised by OFSTED for all of this.
The problem is that there is a year 5 teacher who has been there for a long time, and who has a terrible temper. She takes her job very seriously and is kind and well-meaning when not under stress. However the moment the children don't do what she wants, she loses her temper and shouts at them with real anger. Over the years there have been many many complaints from parents, but the school seems unable to do anything about it. Has anyone had experience of this? Any ideas of how to approach it?