We have moved house within same local authority.
Submitted in year school application for our twin boys who are in year 1 (they could be year 2). They are educated out of normal cohort due to being summer born and very premature. Current headteacher has been very supportive of this.
The school's we applied to were also aware of the situation and supportive of them remaining in their current year group.
Our application to the council very clearly stated we were applying for year 1.
On the last day of term before the Easter holidays we received the outcome letter offering them a place at one of our preferred schools. I called the new headteacher and we agreed a start date of 26th April so they could go back to their current school for a week to say goodbye to classmates and teachers. The headteacher suggested looking at videos and information on the website for new starters. She told us where to get uniform from.
Understandably the boys are anxious about changing schools but we've been practicing the walk to the new school, they've tried on the uniform, the videos on the website really helped and they were starting to feel a bit excited.
Today we got an email saying the offer is withdrawn because they made an error. They were allocated a place in year 2 and year 1 is full. They haven't been given a place in any of our preferred schools. They've been offered a Catholic school further away and we are not religious.
Does anyone have any advice about appealing and how to submit a formal complaint?