So we’re in the process of moving house and transferring DD’s September reception place. Obviously not an ideal time to be doing this and appreciate staff and systems are stretched but just wanted any advice on the following:
We sent tenancy agreement, preferences for new borough and a transfer request 4 weeks ago to both old and new borough. Received an email from new borough as receipt of the docs and to say which schools from our list had spaces/ short waiting lists. Two weeks ago current borough email to confirm the application has been transferred. One week ago get another email from new borough to say thanks for docs (again) and that they were waiting application details from old borough. Ring new council to say that old borough have sent everything so wanted to check all had been received. Advisor from new borough says they will ask admissions and get back to me... they came back this afternoon and said that old borough docs have been received but the tenancy agreement wasn’t signed so they won’t process anything until it is.
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it was signed, electronically, it was through Hamptons ‘signaturesense’ so legally binding but everything is typed rather than a ‘finger signature’
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if I first sent the document four weeks ago and have had two emails from new borough since them, am I being naive in thinking that SOMEONE should have at least looked at the documents when reviewing the case so I could’ve resolved sooner?!
Has anyone been in a similar situation? What should I do? Have left a frantic message on letting agents answerphone this evening asking if there’s anyway landlord can scan a signature, but that may take a while. Am going to ring the new council again tomorrow but not sure what to say- I’m going to try and just get the signatures for ease but I’m just so upset that this has been delayed further over something that shouldn’t be an issue or, if it is, should have been raised weeks ago?
Any advise/ experience/ reassurance greatly appreciated!