My DCs go to a small (2FE) school which is generally good on pastoral issues. However, things seem to break down during the long lunchtime break. My 10yo has been having a few friendship issues, and it sounds as if a few dominant characters are making some of the more sensitive children unhappy, by excluding them from games and through low-level ridicule.
There are usually 2-3 lunchtime supervisors on duty at this time, and they are also parents and/or TAs at the school, so know many of the children fairly well.
Is it reasonable to expect them to intervene with conflict resolution? I know one of them quite well, and she would keep an eye on my DS if I asked her to, but would it be within her job description to intervene, or are they just expected to let the children sort things out for themselves?