Sorry if this is long, but I don't want to drip feed.
DD (5) is in reception. Tonight she came down after I'd put the DCs to bed and pretty soon she burst into tears and told me "Miss XXX (the TA) shouted at me and told me I never listen." DD was really very upset by it.
Back story: she is one of those "non-trouble maker" children who mostly just get on with things and so keep under the radar. She doesn't like being in trouble and she can be rather sensitive. She can also be a dreamer and I frequently land up shouting at her to get her going anywhere.
What seems to have happened is that the class was walking from their classroom to the school gate at the end of the day. The TA got cross with DD (she says she doesn't know why) and shouted at her. What really upset DD is that the words "you never listen" are factually incorrect. In her words "I do listen sometimes"(!!). My guess is that DD was either dawdling or didn't do so something she was asked and at the end of a busy day the TA just snapped at her but didn't mean she actually never listens.
But DD is very upset and I'd like to help her deal with it. I don't think it needs mummy storming in to see the TA. I suggested to DD that she ask the TA for some quiet time and then tell her she didn't understand why the TA was cross with her at home time. I'm quite sure the TA would deal with that sensitively. DD wasn't keen on this as she said "what if she shouts at me again". Basically I think she's too shy to do that. So perhaps I mention to the TA that she is upset about it, while making clear that as parents we aren't; it's just burning her ass so we'd like to resolve it.
I'm in a pickle because it's a storm in a teacup but DD is honestly upset. Do you think my suggestion is sensible???