Is it ever justified for a Head Teacher to shout at a child? I was recently in my daughter's school reception to collect her, towards the end of the school day, as she was ill and I witnessed 2 yr4 children being shouted at and 'called stupid' by our new head teacher (appointed Jan 2011). I was so concerned about the head's actions that I almost entered the school hall to ask them if they felt that their behaviour was really appropriate/necessary. The reception office staff were clearly embarrassed by the head teachers behaviour. As it happened I did know 1 of the children involved, and called their mum to say what I had witnessed. She in turn made an appointent to see the head, who said they had raised their voice but denied calling the child 'stupid'. This has obviously made me quite cross as I don't think that this type of behaviour, shouting at pupils, is ever justified. Am I out of touch?