Oh, aye, Pointy, they suck and are totally corrupt. They have been investigated by both Strathclyde police and the Scottish government over their PPI dealings, they want to close the only special school, they have closed all but one of the RC secondary schools in the area so that some kids have to travel more than 25miles a day to get to a school with a capacity of only 800, I could go on and on.
In my own experience they failed to carry through on any support promised to mu AS DS!. They actively refused to give any support to allow my AS DS2 to transition from primary to secondary. They couldn't justify it to their auditors apparently and their legal team told us to "take it to tribunal and see how far we got." They made my daughter, born one day before the automatic date, sit a full assessment for deferral even though the nursery staff had recommended that she be deferred. They wouldn't help my 11 year old with a reading age of 6 and a writing age of 4.
Now all my kids are HE so that I don't have to have much to do with them anymore. Even then, they made that as hard as possible, breaching every bit of the guidance, even phoning my DH at work every day for weeks and trying to come and inspect my first aid provisions.
I HATE NAC education department. In fact I hate most of them. I have never had a positive experience, even down to having to complain to my MP because they failed to give me a wheelie bin and then reused to collect our rubbish! And I am not alone. I don't know anyone who is happy with the council.