I am gripped by the fact that the kids are getting older and I still havent got parenting susssed! My DD9 can be very rude and tricky and things always seem to escalate when I try and deal with her behaviour - I want to use all the How to Talk strategies but she is rude, screams at me, won't go and calm down in her room if I ask her to do so and voices are raised as I try and get her to listen to me over the noise she is making - any tips?