My daughter rang a pre school last September and reserved a place for her son because she's entitled to 2 yr funding. She reserved three days saying she would pay for the extra hours (she would get 2.5 days on the voucher system).
She rang again before Christmas to check when he would be starting and was told at Easter, although he is already 2 yrs. They told her that they would ring her after Christmas to confirm and they would send her some forms to fill in.
She rang them yesterday as they had not rung her and she was told they would ring her back. They rang today to tell her that they had two afternoons available at Easter (that's 6 hours - not the days she wanted) and would require the whole voucher (for 15 hours).
Is this bad practice - can this be taken further?
She's frantically looking around now for another place who can take him while she's working. I am currently looking after him whilst she works.