After 3 years of paying in, I finally qualify for a claim on my policy - a private C-section for a breech presentation at 37 weeks. Obviously you don't 'qualify' until 10 working days before the procedure (carried out at 39 weeks). So there's only a few days to find a consultant and hospital that can fit me in - not easy, but now done.
72 hours before the procedure, I discover that the Kensington Wing of C&W won't admit me unless £3.5k is paid up front. C&W is on my 'approved' hospital list, but Standard Life couldn't give a flying fuck - they only pay on on invoice after the procedure. I haven't got £3.5k.
Standard Life's answer - oh well, you'll have to wait til you go into labour then do an emergency section on the NHS. Good luck!
Wankers..