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Talk about every stage of pregnancy, from early symptoms to preparing for birth.

Useless Midwife and GP surgery.

13 replies

HelloPanda12 · 20/01/2022 13:50

So I’m 31 weeks pregnant with my first and my midwife and GP surgery is causing me a lot of stress. I’ve had a number of issues trying to get hold of her and never get a call or text back but then whenever I try to call the community midwife centre they do not answer the phone and don’t have a voicemail so I can’t even leave a message. I’ve got a backlog of hundreds of attempted calls to them on my phone. I’ve been under one health board since I was a baby with no issues at all but the past year have had to change due to moving and it’s been nothing but an absolute nightmare. I had to tell my GP surgery 10 times that I was pregnant from week 5 and got to week 13 without even having a midwife because they’re so useless!!! Bearing in mind each time I told them that I’d had an ectopic pregnancy a few months beforehand and was advised to have a early scan to make sure it doesn’t happen again on my next pregnancy, that didn’t happen though because nobody could point me in the direction of where I had to organise it! I’ve called my GP surgery about having my whooping cough and flu vaccines and they’ve told me no three times about the flu vaccine because I’m not over 65 yet I’m pretty certain it’s common knowledge that pregnant women are supposed to have flu vaccines! They’re rude, they hang up on you and don’t call you back when they promise you they will.

So today I had an appointment at 11am with my midwife and planned to speak to her about the flu vaccine issue as I still haven’t been able to get it. I got to my appointment and sat in the waiting room for 30 minutes, the one other lady in the waiting room was then called in so I just assumed she was running a bit behind. Other lady leaves at 11:40 and another woman comes into the waiting room at that time. 5 minutes went by and the lady assisting the midwife came out and called a name similar to mine, so I’d asked her if she meant mine as my appointment should’ve been at 11am and she told me she was going to go check and would be back. Instead of coming back into the waiting room, the assistant then stood outside of the waiting room and waved the other woman to go with her and it was in fact her name she had called. The assistant didn’t say a word to me and this other woman had only been in the waiting room 5 minutes so I know the midwife couldn’t have been behind. I got up to go ask a receptionist what was going on but she had wondered off somewhere and due to a health condition with my legs that requires surgery I can’t have yet I can’t stand around for too long at the moment. By this point there’s nobody around, I was hot, uncomfortable and really upset and it was an hour since I was supposed to be seen. I sent my midwife a very long text message and asked her to call me today when she was available and I left crying my eyes out. I called the GP surgery to ask if I can speak to someone about my midwife but she just gave me my midwifes phone number!

I don’t know what to do about this. It’s giving me serious anxiety as this is my first pregnancy and I don’t feel I can rely on the “healthcare professionals” around me. I’ve never had a bad thing to say about the NHS, my DH and my Father have worked for them for years, but these people are completely useless. Any suggestions?

OP posts:
Are your children’s vaccines up to date?
CoalCraft · 20/01/2022 13:55

Oh my goodness OP, that sounds horrendous! Someone more knowledgeable than me will be along shortly to suggest a good course of action but I just wanted to say that this is definitely not normal and you deserve so much better!

In the meantime, if you have any concerns at all with your pregnancy I would call straight to day assessment / triage, since it seems you cannot rely on your regular midwife answering you.

Dryshampooandcoffee · 20/01/2022 14:01

I would put a complaint in about her via PALS.

PinkMoon22 · 20/01/2022 14:02

This is absolutely ridiculous.
I don't know proper actions but I would asking to speak to practise manager.
Explains what's happened with GP staff, I know they can't help with the midwives so ask for contact number for your local children's centre, a load of health visitors and other midwives should be there.

Formal complaint to PALs, also advising those above that your doing so.

Once baby is here, change doctors.

endofthelinefinally · 20/01/2022 14:06

There will be a local supervisor of midwives who is the senior midwife in charge of all midwifery services in a particular health authority. You can google this person or write to them by enquiring at your local hospital. they have to ensure that you receive appropriate care.

endofthelinefinally · 20/01/2022 14:08

Did you get a letter telling you about the appointment? At the very least the details of your health authority will be on that.

ImSureISaidNo · 20/01/2022 14:11

Sounds like my GP. Ring Triage and explain all. Failing that go to Triage and don't leave until they've sorted you out and have a plan going forward.

endofthelinefinally · 20/01/2022 14:16

Practice managers and GPs don't have any influence over midwifery services. The midwife might use a room in the surgery, but that is as far as it goes. Lots of HCPs use rooms in a GP surgery to see patients registered there. It is for the convenience of patients. They are not employed by the practice.

Pleasedontworry · 20/01/2022 14:33

This won’t help with the bigger picture, but could you try a local pharmacy for your flu jab? That’s where I got mine - and yes, pregnant women get it for free

NotMyselfWithoutCoffee · 20/01/2022 14:36

You really do need to get seen more frequently seeing as it is your first pregnancy and yes you do need the combined whooping cough and flu jab as well.
This sounds awful I would be tempted to switch gp to be honest, I think you are more patient than me as I would have screamed down the phone by now!

rooarsome · 20/01/2022 14:39

I would approach the practice manager about the constant miscommunication about flu jab/whooping cough etc.
PALS is your best bet for midwifery services.
I sympathise, OP. I have had to go down the route of formal complaint about my former surgery and my PALS complaint about the community midwives was escalated and investigated.
I'm an ex midwife and currently studying for my health visiting qualification- I know what level of care I should be receiving and my care fell very, very short of that.

sarahc336 · 20/01/2022 14:43

I second a PALS referral. Sounds awful today xx

Danikm151 · 20/01/2022 14:48

I just went to boots to get the flu jab- as long as you show your maternity exemption they will do it.
Make a formal complaint at your surgery.

ChloeHel · 20/01/2022 15:00

It terms of the flu vaccine you can go to any boots and get it done. You can book the appointment online, you don’t need to bring your exemption, you just fill out a form and tick pregnant and that’s that! With the whooping cough, just ring your doctors surgery and book an appointment with the nurse.

My midwife was also useless, she’d never return my calls or texts and then when I had my DD she didn’t arrange any of the post appointments! In the end I had to ring the general community midwives line to help.

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