Paternity Leave, rejected because of late application

[fashu]

So my husband is a temp worker. I am 39 weeks.
He gets moved around a lot but he informed his manager that I was pregnant in January when I was about 23 weeks, well within the notice period. They said OK that's fine.
He got moved again when I was 30 weeks, told the new manager, they said yeah thats fine.
He was moved again first week of May and this manager told him to fill a form and send to HR. He did this on 5th May. They never replied, he chased them almost everyday and today 27th May they have said he filled in the form late and he's not entitled.
They said its in the contract, but the one they have sent now is not the contract he signed when he joined.
Now the manager is telling him that he would have known I was pregnant for months so he has no excuse. I didn't tell my husband for a long time because of previous losses and waited until my scan. It was still in the time but this has really p**sed me off! He informed management, if they didn't let him know the other procedure and it wasn't in his contract how could he apply correctly?

Does anyone have any advise on how to escalate this? They aren't even letting him have time off to look after me and my Ds1

Call ACAS?

Did you husband make the enquiries/ send form off/ notify them originally in writing ie. email or over phone/ in person? If he has a written trail of all his correspondence he should go back and save every email, then attach emails to a new email to HR/ live manager and state briefly that given he has the documentation showing he first applied well within the qualifying period, he meets the requirements for paternity leave, and would like confirmation of this. SPP is the legal minimum his employer must give him.

www.gov.uk/guidance/statutory-paternity-pay-employment-types-that-affect-payment#agency-workers-and-casual-or-short-contract-employees

www.gov.uk/paternity-pay-leave/eligibility

He told his first manager over the phone but there are emails mentioning the fact that I am pregnant, like planning meetings saying he will be on paternity leave in summer tbc. He also has a congrats message from a colleague after a team meeting.
The second manager he told over the phone who told him to follow up with her PA, who replied saying its fine as the manager has said its fine.
It was his 3rd manager who asked him to send the form.
On his contract it says you should follow your management guidelines after 12 weeks of employment. In the new contract they sent today tbst he has never seen before it says its different for maternity, paternity, adoption leave......surely it should be the contract he signed?

Yes it should be the contract he first signed. Get him to save every single email that mentions your pregnancy/ paternity. Tell him never to not put anything in writing going forwards. If he can look through phone logs too- find the call with the manager and make a note of this in his email to ie, on a call on 1/02/21 I spoke to Greg at 1.31pm where I told him my wife was pregnant / paternity etc and this was followed up by this email on ... bla bla.
Get him to save all of this/ compile email and send today. Obviously keep it brief, factual, formal. No added emotion or descriptions. Matter of fact but making it clear given he meets the requirements he would appreciate this matter being resolved and confirmed ASAP.