So I know things are different than 'before' but this seems crazy to me: I don't get a booking in appointment. As in, it's not an appointment. They just ring me up and hope I'm free at that time to have my 'appointment'.
Does this seem CRAZY to anyone else??? Especially given that booking in appointments are fairly lengthy (I remember with my daughter it was over an hour).
I work (granted it's from home at the minute). I have a toddler to care for when I'm not working...
This seems crazy unworkable that this is what the system is at the moment. Is this normal?? Am I being unreasonable or are my expectations way off??