Upset by midwifery team before booking!!

[Troubledmummy3]

Hi I was wondering if I could get this off my chest... I live on a small island with one hospital and I've had a to do with one of the ladies I called to rearrange my booking appt.
I received a letter (1st class please written on it) this afternoon for an appt at 11:40 on Monday! I have 3 other school age children and next week is half term but that isn't the issue...the issue is I have a medical assessment 10-12 on Monday that I've waited nearly 9 months for - the irony 😂 - that I cannot cancel! They said they'd call me back, I apologised profusely and explained without going into detail why...
Anyway I had a call back and the woman was "off" because the midwives are "very busy" and if I can't make this appointment there isn't another and she's fully booked the next week too! When I had taken as much as I could I tried to tell her I suffer with my mental health and I was sorry but I was finding her very stand offish and she accused me of being aggressive!! 😕 My tone did change when I started to explain how I was feeling and my diagnosis to try to explain why I'm quite sensitive but I honestly believe I wasn't rude! I hate rudeness!! I'm so upset I've been crying ever since but I can't help it! I'm 8 weeks already and this appointment is to book the 12 week scan etc but I'll be 10 weeks by the time I am seen...the 26th...but now because of the way I've been treated I've cancelled the new appointment and refused to be treated by them! I know a lot of women may think I'm overreacting but I have EUPD and I can't help how I'm now feeling! This pregnancy was a shock (I took the MAP) and just as we've got used to the idea I feel totally alone again...I don't know what to do now...because I have no other options! I know I'm going to have to be seen by someone but I have no idea how to proceed now 😢 for anyone who is thinking grow up and think of your baby, please don't comment because right now I could really do with some understanding and moral support! So sorry this is long...wish I wasn't so emotional right now... 😓

I feel your pain. I'm 38 and therefore classed as "high risk" but I feel like my midwives couldn't give a toss about me. My booking in appointment was originally booked for the end of Feb, but the midwife has to go to a meeting so can't see me until beginning of March, when I'll be 11 weeks. It does feel like they're not providing the sort of service one would expect, we're doing something completely magical but stressful and, I feel, we should be taken better care of. Rant over. I hope you get your appointments sorted soon.

I think you need to separate the admin/booking person from the rest of the team. It's horrid when you feel like that, but the longer you delay being seen, the more issues it will cause. You could make a complaint if you feel it is warranted and if you think it will help.

As in, separate in your head. The person you spoke to won't be the one treating you.

So sorry they made you feel that way. I think the NHS are fabulous, however their ability to organise admin and bookings is often shocking. I dont think you are over reacting, but you spoke to someone was a receptionist booking an appointment, the midwife team and all the other staff might be fantastic. Dont let this person upset you, they dont deserve that power! Likely you will have to have minimal contact with the receptionist anyway.

Thank you so much for your responses and kind words, it means a lot as I've allowed this to really upset me! It doesn't help that I'm ill and have terrible morning (all day!) sickness...with zero energy! I didn't think I was feeling overly emotional but clearly I am 🙈 DH called to talk to them and got similar treatment and he is the most placid and reasonable person you could meet! No matter what the health of our baby is my priority and I'm going to book an appointment to discuss everything with my GP Monday and take it from there - it's just unfortunate I live on a small island and I'm sure now I will be labelled as an emotional fruitcake pain in the butt but I've just got to get over it for the little one