Hormones? I feel stupid.

[OnlyMakingMeStronger]

My shower broke on Sunday. I don't have a bath. I am 27 weeks with a 2 year old Dd. I have been calling and calling the council to fix it and everything is delayed and it's no ones responsibility etc.
So today, I'm on the bus going to a antenatal appointment and I call again. Speak to someone who doesn't seem to know what she is doing. She chases the job up and says I have to wait another 48 hours. Working days so til next week before I can chase again as the job is still in the system. I think this is unacceptable but she seemed to think it is 'great service'.

She then proceed to tell me off, talk over me constantly and tell me 'your a grown woman. You an strip wash at your sink'
I tried to explain that even if I so that I can't wash my hair cos I have a disabled sink and it's tiny. Seriously think cereal bowl. You can just about wash your hands in it.
She just kept having a go at me and telling me that I was wrong and I needed to grow up and that if I couldn't figure out how to strip wash myself and my daughter then I should go to family and friends houses to use their showers. I said I didn't think that was at all appropriate for her to say. But she just kept talking over me and telling me off.

I ended up hanging up cos I didn't want her to hear me crying cos I was just so upset at this treatment. I went to my appointment where the midwife referred me for depression cos I was tearful so now that's on my notes. I'm not depressed. I want to wash my hair! In my own home and not be treated like a complete retard.

Feel so stupid now.

You're perfectly right to be upset. I'd ring the council back and lodge a formal complaint. Completely apart from the maintenance issue, that's appalling treatment of anyone, let alone a vulnerable person (which pregnancy makes you, in my opinion). If you don't feel able to, is there someone who can go to bat for you? A friend/partner? I would be on the rampage by now on your behalf!

Have a , take a few deep breaths and write down your complaints - starting with her completely unjustified and aggressive attitude. You need to be able to set things out calmly and precisely, including the date/time/duration of the incident (I would get these from your phone) while it's still fresh. Then either ring yourself and persist until you can speak to someone with the authority to help you or ask a friend to do it for you.

Poor thing, hope you feel better soon

Thank you for your response. I know I should complain but I just feel like it will make no difference and fall on deaf ears.

I'm usually a more together and strong person. Feel like an idiot for getting so upset!

Yikes she was rude! I think that's appalling they aren't getting it sorted out for you, I would put in a complaint to her manager. Doesn't sound like you were being hormonal, I think that would exhaust most of us at the best of times :(

Hope it gets sorted soon x

When I was about 8 weeks pregnant I absolutely lost my shit with a neighbour for ringing my doorbell while my boy was napping.

Last pregnancy I would have just cried about it for hours and made my husband come home from work to console me.

Hormones or not though. That bitch was rude to you and you should wipe the floor with her. I don't know who the fuck she thinks she is.

What a horrid woman, sorry you had to endure that! Make sure you do complain, most councils will (I imagine) record their calls, so hopefully this will mean they take action in how you were spoken to. As CoolCat said I think that would pretty much have tipped anyone over the endge, hormones or not! Hope it gets sorted for you soon! hugs

Hormones might have had an impact on how you felt about it, but objectively she sounds rude and patronising. Complain.

Write a formal complaint. And dont ever be fobbed off, when someone starts talking iver you stand up and make them listen! You should never let anybidy talk over you like that. Tell the silly cow that your talking and she is going to listen! And get her name so you. Can put that down in your complaint, also look into gettin a solicitor, there is help out there. Weve had ongoing problems with our housing and have now found a solicitor whos taken our case on no win no fee. If that was me i would have made her cry!

Thanks for replies. I will complain. I have calmed down and feel more like my usual 'take no shit' self. Think I was shocked at how I reacted and got upset.
I did keep saying no don't talk over me but she kept at me saying that I was talking over her....

Some people are just mean spirited I guess. Self important