Need some help to make up my mind

[LittlePink]

I cant decide whether to make a complaint about this or not. My initial reaction is yes but im starting to mellow a bit now and calm down.

My midwife contacted me to tell me ive got a urine infection and to pick up a prescription from my GP. So I went to collect it and noticed straight away it was amoxycillan. Im allergic to penicillin and get lip swelling so I told her I don't take this because im allergic to it. So she said come back in an hour and i'll get the doctor to change it. So I went back and she told me to take a seat. Kept me 15 mins then took me aside to challenge me on my allergy. She had the new prescription hugged close to her chest and was saying in a very confrontational way "look we cant just change things like this. Theres nothing documented on your records about this so we cant just give you something else. Do you have evidence of your reaction?" I said well no as it was a couple of years ago and I haven't had it since as they always give me something else.

It was then I got irate with her and said "look you need to listen to the patient and im telling you im allergic to this. Its not my fault if its not documented but you need to listen to me when Im telling you its dangerous to take something im allergic to!". She gave me the prescription after much reluctance.

I was infuriated when I left and I spoke to my mum about it who said just let it go, don't upset yourself about it but im not so sure.

Do you think this needs reporting or should I just let it go? Im very hormonal and irritable at the moment anyway so the slightest thing annoys me. Thanks for reading.

It is always worth putting things into writing.
I think if people have a bad experience or notice something that should be addressed or could be improved, if they can take the trouble to put it in writing, that is a step in the right direction to improving things. It's no guarantee, but it might help if the management are professional.
If a staff member has a bad attitude, the management can't do much until they have sufficient evidence - especially in the NHS as there are really strict policies and procedures. Often the staff member will behave very differently in front of management. Colleagues might witness bad behaviour, but be very fearful of the consequences of having to work with someone who knows they've reported them. Letters of complaint make it much easier for management to deal with poor behaviour.

Alita Anyone who chooses to lie about allergies for whatever reason is only putting their own health at risk. I have known of cases where a patient has a severe infection and the only antibiotics that will work, are ones documented in the patient's notes as drugs they are allergic to. If the allergy is documented, a prescriber would be risking their own registration to prescribe that drug. This is only likely to become more of a problem in the future with growing resistance.

frames are you for real?

did the receptionist check you wipe your bottom from front to back?

Because it's totally normal to discuss wiping your arse with a receptionist??

OP I would complain.