No, no-one ever apologised.
They said that we should all sit down and have a round table discussion, but they would need some time to co-ordinate all the senior people they would want there.
I asked them to ring me on my home landline as they had got my mobile phone number from my booking in notes and were calling me on it at work, leaving me in tears 2+ times a day, and my then boss (i'm freelance) cut down on my work hours as I was causing upset in the office. They continued to call my mobile anyway as they hadn't bothered to communicate that to the rest of the team, causing me further distress. (And my boss told me there would be no more work for me after the project I was doing finished)
They got it down to one of two possible dates, and said they would ring me to tell me which it was, and I said OK, but x date would have been my baby's due date and I absolutely DO NOT want to be contacted on this date.
The hospital then rang me 13 times on that date, 10 times within a 30 minute period, leaving me constant messages saying they were going on annual leave and this was their last day to sort the meeting out and could I call them back immediately as they were really a very busy person. My DH and I were in a counselling thing and I could hear my mobile ringing and ringing all the time and in the end went out to listen to the messages as I thought my mum or dad had died or something......
After this behaviour we told them never to contact us again, so I guess that is how they get away with it- they treat patients so terribly they are distressed and then hound them until they can't cope with any more contact when the complain.