This is a semi rant so please bear with me, as I think I will speak to the practice manager next week anyway.
My son is 8 weeks old tomorrow, 2 weeks ago I rang my Dr's surgery to book his immunisations and my postnatal check up. (health visitor said I would get a letter about week 5 to invite me to make the appointment, this never arrived) Spoke to a lovely receptionist who apologised and said that I had been deferred to the following week (last week) as they were operating on one Dr due to holidays and could I call back after the Bank Holiday to arrange. Fine I thought, not a problem, they've changed appointment booking to same day and 48 hours following. So I called last Tuesday and spoke to another receptionist, who told me that they hold appointments for this reason and I should have been booked in when I called. As there has been a week delay they earliest they can get me in will be the 10th September (my son will be 9 weeks) I mentioned this to her and she said not to worry, the appointment doesn't HAVE to be 6-8 weeks it can be later. No worries, I booked the appointment.
Saturday morning I get a letter from the practice asking me to book in my sons immunisations, odd I thought I'd sorted this, I called them today just to check details because I thought I had booked this when I called last Tuesday.
No, turns out they had only booked my postnatal check up, even though I specifically told the receptionists in both calls "I want to book my son in for his 6-8 week immunisations appointment" I said ok, well can he be done before or after my appointment, it's not like I have anyother plans that day No, there isn't space for him the be seen, the earliest will be the 12th September 2 days after me.
I am so frustrated, I've never had an issue with my Dr's surgery until now, but quite a lot of patients have been complaining about the ability to get appointments recently.
Would I be within my rights on Tuesday to ask to speak to the practice manager and to potentially log a complaint. My son will almost be 10 weeks old when he finally has his injections, I feel like I've been doing spot of running on the spot and personally I am not bothered about having my postnatal check up, he's more important than I am.