This is a quote from the Housing Ombudsman, Richard Blakeway, about the 4 findings of severe maladministration across 3 cases against Clarion.
“In these cases, residents had to go to extraordinary lengths for the landlord to take action, which should not have been necessary.
"There is also evidence of the landlord failing to join the dots or having similar points of failure, especially in the cases where there were multiple related complaints from the same block.
“Running throughout these cases is evidence of delay, poor communication and ineffective action. There were multiple instances in these cases where it would not have been too late to rectify the situation for the resident and repair the relationship between them and the landlord. However, these opportunities were also missed."
So it looks like more than a few cock-ups.