Coming back to this thread, I thought I could give a little perspective:
We bid on a council house on 08/02/2012. We were asked for documents on 13/02/2012, and told we were the preferred choice on 17/02/2012.
The council house was classed as a 'void'. The previous tenant had left the property and the council had to do lots of work on it to bring it up to standard.
It needed full clearance; new boilers and radiators, with an extension of the heating system; garden landscaping to make the garden safe (previous tenants had 'stepped' the garden, which meant that there were 3 levels of grass, with a 1 metre drop at the end of the garden; new screed flooring; new kitchen units.
On 02/03/2012 we were told the property was going to be ready on 12/03/2012. We have a one month notice period for our current tenancy. We were told that we had to take the keys on 12/03/2012, despite the fact that our tenancy in the current house will not expire until 02/04/2012. We also would be charged rent from 12/03/2012, despite also paying rent on our current home.
We got the keys on 12/03/2012, stripped the wallpaper, and found that the plaster beneath it has lifted away from the wall in numerous places on every wall in every room. The house is not habitable, and all the walls need replastering.
The council has accepted that they need to fix it. But they initially told us that we still had to pay rent because 'we accepted the property as it was'. I had to point out that we were not given an opportunity to inspect, and we informed them of the problem less than 24 hours after sign up.
I also asked if there was any help with the fact that we now would have to pay two rents for longer than we were told, and was told 'no, there's no help'.
I had to write a formal letter requesting abatement to the Property Services Manager to plead my case. Fortunately, he was fantastic, and said that it should have been part of the original job. He is sorting it.
We are lucky that my landlord is understanding, and has agreed to extend the tenancy by two weeks. The tenant who is due to move in here isn't too pleased.
To move in to the council house we will have to pay for:
Fencing - the entire garden must be secure because my DD has no sense of danger. The council are only responsible for marking the position of the boundary - the tenant is responsible for all fencing.
Flooring - Whenever a tenant moves out of council housing they must lift all flooring and leave the property as it was. The new tenant has to pay to floor the whole house.
Furninshing - All council houses are completely unfurnished. No white goods, no curtains, no furniture of any sort.
I am still very grateful, but I do think that sometimes people get the impression that council tenants get handed everything on a plate. It isn't so.