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Parents of adult children

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Communicating with the nhs on mum's behalf

9 replies

IdB123 · 16/11/2025 23:24

Hi all,

Hoping for some honest advice both from a human perspective and those with experience working or dealing with the nhs recently.

My mum, 72 and dad, 78, live together two hours from us.

I see them once a month, when the kids schedules, work & life allows. They are front and centre of my mind most days, but our relationship is hard - mainly because we grew up internalising our feelings and there was quite a lot of instability when I was a child - we moved a lot, they broke up, then got back together etc.

My younger sister has taken another tact and has broken off all contact with them for the past five years - although she lives nearby and is very isolated and vulnerable. She suffered more hardship when we were growing up, including some physical abuse, and it's taken a pyschological toll. I'm there for my parents - just about. I want them to feel they can turn to me and that they are loved, and as a mother myself, I understand some of the pressures they were under when we were growing up.

Now they are getting frail. My dad has had Parkinsons - a long term condition - for some years now, and is slowly becoming less mobile. Both parents pushed back adamantly when I suggested he get a wheelchair or scooter so he could retain dome independence (which has always been a core part of his identity), and even that I buy it for him.

18 months ago, my mum was diagnosed with hydrochephalus, a neurological condition that has various different prognoses, but generally needs some treatment.

It took about 9 months to get her to push her gp for some sort of treatment plan, and then it felt she was being fobbed off. At last she saw a neurologist who, according to my mum, told her the hydrocephalus was "very mild" and there was no further follow up. I asked my mum to see the referral letters and to accompany her to her next appointments but she pushed back, saying she wasn't ready to let me become involved and wanted to keep me out of the comms. I felt she didn't trust me, which made me feel frustrated. When I asked for more details on her treatment plan, she started telling me I didn't understand how much the nhs has "collapsed" and now "doesn't treat anyone over 70". I pushed her to go back to her gp for another referral because she increasingly reported dizziness and wasn't (and still isn't) able to walk outside independently.

Then, last spring, she was diagnosed with triple negative breast cancer. I asked to attend surgery, but she cancelled the first scheduled appointment because she had a cold. She had to wait c 2 months for the second appointment and I joined my dad with her at the hospital. I realised how hard my parents both found it to handle comms with hospital staff - my mum had forgotten to bring the consent documents she was supposed to sign, and my dad was agitated throughout the procedure, at one point having a break down in the ward and shouting that he "had to leave now". The hospital staff were acommodating and I tried my best to handle him by reassuring him (it felt like being torpedoed into parent mode again). The procedure went well - my mum was discharged on the same day following her masectomy, albeit with a bit of pressure from my dad who I know she was thinking about when she told the nurses she didn't want to stay the night.

Fast-forward three months and I am adking about her treatment annd care plan going forward. My mum gets anxious when I mention it, but recently told me she had agreed with an oncologist that chemo was not right for her given her hydrocephalus. When I asked her about the treatment plan for the hydrochephalus, she told me there was none, and that the "nurses got confused and thought she had a brain tumour" so hit a dead end with them (I didn't manage to get her to say exactly how, but she told me "they didn't understand").

After a 90 min telephone conversation today that consisted of me asking her to be more involved in her appointments and treatment plan, and her resisting, she finally sent me her discharge letter from oncology, which shows she asked not to have chemo and was referred to neurology. I have now suggested I call neurology for a follow up.

My main question for all of you is it is unreasonable to ask to be more involved? Am I over looking any sensitivities? Is there another perspective I'm ignoring here?

I'm worried comms with the outside world are overwhelming my parents, and while my mum is adamant she wants to "stay in control" she's lost some of thst control already. She tells me "I don't understand the realities", implying I am privileged because I am young, healthy and work in what for them feels like a high paid corporate job (she tells me to "get off my executive chair" and "stop being bossy" when I ask her whst her plan is and to see her paper work).

I guess she triggers a guilt or insecurity in me around being more privileged than them (she always brings up that I earn a crazy amount, as if it were unjust). Maybe I am expecting too much of the nhs in today's world, but the alternative seems to be just to give up and submit to one's fate, which I can't accept for my mother right now, especially as she raised me with a fighting spirit.

My husband tells me not to argue with my mum and just savour the time I have with her, which sounds wise, but in the subtext it feels like he is also saying not to push her to give me answers about her treatment and care plan, and to leave her free not to advocate for herself. I am convinced I should take comms with her healthcare team into my own hands, but really want to retain good communication and her trust in doing this.

I am also aware thst spending extended periods of time at their house, which ideally is what I need to do, will be very difficult for me pyschologically. They tend to fight and shout at each other a lot and the house is really cluttered. I could work remotely from somewhere clean with a bed available, but I'd be sleeping on the floor at their house without a quiet desk space, and added to that, away from my kids who have to be in school.

Insight, advice and supportive words appreciated!

OP posts:
shellyleppard · 16/11/2025 23:28

I would suggest power of attorney for health?? Would she be willing to do that?? If not could you write to the doctor's and ask for a copy of the care plan?? Good luck, I know how difficult it is dealing with stubborn parents. Possibly your mum is scared and doesn't want to face up to her illness?? Sending hugs x

Wishiwasatailor · 16/11/2025 23:39

The only way the nhs or gp will communicate with you is with the explicit consent from your parents or if you have power of attorney. It's probably wise that they actually get power of attorney set up for health AND finances for the inevitable future. Maybe suggest that they give POA to each other and then put you as a deputy if they are reluctant to put you as primary attorney

IdB123 · 16/11/2025 23:39

Thanks!!

Any kind of power of attorney is a big red line for her (she's been saying this for many years - goes back to a debate we had which was completely hypothetical and related to the morals of assisted dying - not in relation to her, but just in general - I said I supported it, she said she didn't because it could be abused by family members). I've told her clearly I don't want power of attorney, just to advocate on her behalf with the nhs.

OP posts:
IdB123 · 16/11/2025 23:42

Wishiwasatailor · 16/11/2025 23:39

The only way the nhs or gp will communicate with you is with the explicit consent from your parents or if you have power of attorney. It's probably wise that they actually get power of attorney set up for health AND finances for the inevitable future. Maybe suggest that they give POA to each other and then put you as a deputy if they are reluctant to put you as primary attorney

Thanks - will see if this is possible

OP posts:
Octavia64 · 16/11/2025 23:51

One of the key features of healthcare is that the patient needs to consent.

usually this is taken in the nhs to be informed consent.

do you think that your mum is not understanding some of the information she is being given?

it does feel a bit like you are trying to push her into particular courses of treatment that she does not necessarily want, and be more involved than she wants you to be. You asked to go to surgery, you’re asking to go to gp appointments.

i’m not elderly, but I am disabled and have a fuckton wrong with me. Some treatments I accept, some I feel I can’t manage right now and some are in the I’ll think about it pile.

if either of my adult children tried to override my decisions I’d be fucking furious. My body my decision.

IdB123 · 16/11/2025 23:55

Octavia64 · 16/11/2025 23:51

One of the key features of healthcare is that the patient needs to consent.

usually this is taken in the nhs to be informed consent.

do you think that your mum is not understanding some of the information she is being given?

it does feel a bit like you are trying to push her into particular courses of treatment that she does not necessarily want, and be more involved than she wants you to be. You asked to go to surgery, you’re asking to go to gp appointments.

i’m not elderly, but I am disabled and have a fuckton wrong with me. Some treatments I accept, some I feel I can’t manage right now and some are in the I’ll think about it pile.

if either of my adult children tried to override my decisions I’d be fucking furious. My body my decision.

Thanks - this is exactly how she feels. I need to find a way to balance respecting this with my sense of duty to her to ensure she gets the care she has the right to recieve. I know the nhs is struggling, but I find it hard to believe there is no care plan available to her at all. I don't want to make decisions for her, I just want to advocate on her behalf to make sure there is, at least, a decision for her to make.

OP posts:
IdB123 · 17/11/2025 00:01

IdB123 · 16/11/2025 23:55

Thanks - this is exactly how she feels. I need to find a way to balance respecting this with my sense of duty to her to ensure she gets the care she has the right to recieve. I know the nhs is struggling, but I find it hard to believe there is no care plan available to her at all. I don't want to make decisions for her, I just want to advocate on her behalf to make sure there is, at least, a decision for her to make.

It's not that I think she's misunderstanding information exactly, she's just not asking for follow up care or answers (plus the system is not being proactive with her - which I hear is normal, esp now). She's also finding it all too overwhelming to clearly communicate or balance up.

OP posts:
Octavia64 · 17/11/2025 00:02

It is fairly common for there to be no care plan.

i have a number of disabilities. I have no care plan.

I get monitored yearly for my more trivial conditions (asthma, blood pressure etc for HRT).

I also have peripheral neuropathy, and various other neurological stuff going on.

I have no care plan. I go back and see my consultant whenever I get more than usually pissed off with being disabled and he tweaks my meds a bit.

been 14 years of this.

no care plan is completely normal.

IdB123 · 21/11/2025 13:07

Hi all,

An update on this. Feelings of personal rejection/defensiveness have calmed down and my mum and me are working together.

She's sharing information with me and I'm chasing consultants for follow up on her behalf.

I've got to say, one observation which might be useful to anyone navigating similar circumstances is you can't wait for any doctors to call you (I think my mum expected the admin side would be dome by her gp - maybe that was the case in her parents generation). You need someone to advocate on your behalf, especially if you're sick and worried (and isolated as a result). The departments aren't linking up, and appointments and referrals aren't being followed up on (at least in her case). Most departments have phone numbers but noone to answer calls most of the time.

People becoming more heavily reliant on the healthcare system for the first time are just realising this - often when they're at their most vulnerable and some are just giving up. Hate to think how hard it is for those who have more communication difficulties.

OP posts:
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