From what I understand Waterbabies is a brand operated by Franchisees. As such our experience is limited to Swiss Cottage London class. Comments
? Complete in-ability to manage expectations ? Courses were cancelled at the last minute with only a few days (at best) notification.
? Substandard facilities ? The swimming facilities that were provided where very poor. Specific points:
o No changing facilities including no real toilet or bathroom facilities for adults (Men and women expected to change in the same place!)
o In-sufficient changing areas for babies (parents competing with each other for space to change their babies)
o No secure storage facilities (for buggies, valuables etc)
o Building works - To compound the issues a major piece of demolition work commenced part way through the course. You literally had to step through a demolition site to get to the pool. Amazing!
? Crowded classes ? The tiny pool (circa 30 m2) just wasn?t big enough for 10 parents and 10 babies at a time. You were literally bumping into each other. Combine that with the fact that as you were entering the pool the next class was leaving and as you were leaving another group was entering. 20 babies and 20 parents trying to get and out of a tiny pool at the same time!
? Poor and border line offensive customer service ? when we requested a refund for the cancelled classes they firstly rejected our claim. We then had to chase (series of emails and calls) to eventually then refunded some of the claims (not all, we are still in dispute)
? Over priced ? given the above (facilities, quality of service etc) it is well over priced. As proficient swimmers we are going to teach our child to swim ourselves I suggest you do the same!
I hope other water babies franchises are better. They couldn't be much worse