Feedback about club

[NewYearNewYouKitten]

I was asked for feedback about a club which teen DD attended. Unfortunately DD had an unsatisfactory experience and I relayed this factually.

I felt our feedback was taken seriously but in the subsequent correspondence that was escalated, the person I relayed it to prefaced our feedback by saying they personally hadn't had this experience with the club leader.

I feel it was unnecessary for them to have written this and I feel it mitigated our experience. I feel they just wrote this to protect their working relationship, because when I spoke to them, they disclosed other feedback aligning with DD's.

I know they are trying to help as they have arranged and offered for the wider club (not the leader in question) to apologise to DD but AIBU to not engage with this? I don't think it's helpful for DD to potentially hear someone say they haven't had that experience with the leader or it wasn't the leader's intention etc...

I can be easily slighted so not sure if I'm losing perspective here.

Can you just leave it as it is. DD wasn’t happy, you fed this back. If she’s not going back then that should be the end of it unless there is more to the story and your DD was harmed in some way?

So I don’t think they handled it well, but what I would want is not an apology but what changes this feedback will trigger, particularly if others have fed back similar experiences.

The wider organisation should be concerned if a leader’s behaviour is causing one or more families to leave.