Our next door neighbours moved in about 2 years ago. I was very sorry to lose the previous neighbour who was lovely. However, we did our best to be welcoming but were rebuffed at first. They're a young family and I did hear the Father tell the oldest child ( about 6) not to speak to me! Gradually it has got better and the Father says hello, the youngest child smiles, the Mother never speaks even when we've taken deliveries etc My partner has sort of forced her to communicate when they pass on the pavement, being so outrageous as to say Good Morning to her! What has really upset me is the way the Mother behaves to the children; screaming at them every day and on occasion, all day. We hear every word, recently I've turned up the radio to drown her out. Other neighbours are aware of the screaming, she seems permanently angry.The Father sounds gentle and when he's there, everything is calm. Also when his Mother babysits ( sometimes all day) there's no screaming from anyone. At times I feel quite tearful about all this. Please don't advise me to speak to social services, for professional reasons I'm unable to do this and there's no evidence of harm. AIBU?